Castle Closet

I had 3 closet systems installed when I moved in several years ago. The service at that time was great. Now I tried to reach the company to repair the largest system and no one answers the phone. Just an answering service. After three weeks of repeated calls and leaving messages I finally got to speak to "Jerry". He said they would stop by on Monday (today). When I texted to confirm I got a song and dance that Thursday is better for them after they leave Manhattan. When I tried to pin down a time I was accused by Jerry of being "nasty" and was told, and I quote, " Find somebody else. We don't work in buildings anymore", through a text. Poor service, lack of consideration of customer's time and only out to make a new client, not keep the ones they have. I would not recommend this company and Jerry could use some training in customer service.

Castle Closet finished the walk in closet in our master bedroom and did a great job. They were professional, offered us lots of options, and once we decided what we wanted they completed the job fast, which made my wife very happy.