Chimney Concepts

Very poor customer service. What a waste of time. We patiently waited for the scheduled appointment to get a quotes on two fire place inserts and some outside work. The sales person did show up on time, took measurements and promised the quote within 48 hours. As nothing came our way, we called 4 days later. That day we were promised a quote. A poorly written quote for 1 item only came the day after. So we called again, asking or the other quotes as well as an explanation on the very confusing quote we had received. That day, our salesperson did not call us back. A couple of days later we called again, we finally talked to our sales person who promised all the quote the same night. To this day we have seen nothing. Unbelievably poor customer service.