House to Haven Interiors

My husband and I have been working with House to Haven for the past two years on our new construction home. We thoroughly enjoyed working with House to Haven during the planning process, but we quickly learned we chose the wrong designer when the execution phase began. We used their preferred vendor for our hood and mantle and we made two payments to the company through House to Haven. House to Haven started billing us hours for time spent with the hood/mantle in June 2023, spearheading the project. Two months prior to move-in date of our home, I learned passively that the hood/mantle had not been ordered. The hood/mantle takes 10 weeks to create, which was beyond our move-in date. I then took control and learned two of our payments for the hood/mantle were not fully applied. Over the course of a week, I communicated with House to Haven and the hood/mantle company, trying to discover the missing $1,700 from two payments. House to Haven did not admit to taking part of our payments, but we later learned that's exactly what occurred based on invoicing and check copies. Due to their delay in ordering and communication, we incurred thousands of additional costs in order to obtain a certificate of occupancy. We had to buy and install a temporary hood, store our backsplash and then pay to have the temporary hood removed. House to Haven also didn't accurately communicate needed preparation for the mantle, we now need to cut the slab. I'm a firm believer that we all make mistakes, but House to Haven didn't accept responsibility when mistakes were made. House to Haven sourced patterned carpet for a theater room, but incorrectly ordered the size, not accounting for the pattern and seams. This resulted in us having to reorder an entire larger roll to accommodate the room. Our builder did a charge-back to House to Haven for the carpet, which House to Haven refused to pay. House to Haven incorrectly approved of wrong flooring to be installed in a closet (hardwood but it should've been carpet). We sourced a large amount of materials from their preferred vendor, which we had numerous quality issues with. House to Haven downplayed our concerns based on "minimal and normal" defects. The supplier eventually came to our home personally to capture photos to send to the manufacturer, agreeing that visually the product is not consistent with what was in the showroom. The same vendor did our wine cellar, which House to Haven charged to inspect and then approved. The vendor again came to our wine cellar several additional times, correcting issues with the wine cellar. House to Haven didn't support us in any issues regarding products sourced and installed with that preferred vendor, it was very clear that the loyalty was with the company and maintaining the business relationship with them.

Our Firm had the opportunity to work with Michelle on a high end Med Spa full build out for SkinNV. The experience was beneficial for all parties involved from the Field Trades to the General Contractor to the Customer. Michelle's attention to detail, professionalism, & follow thru made the Project transform from Concept to Reality in the form of a beautiful + functional space for SkinNV's Team to serve their Patients. I would highly recommend Michelle for her expertise in the field of design. - Ryan Lynch, Project Manager, All Phase General Contractors, Inc.

House to Haven Interiors are so wonderful to work for! From concept to installation, Michelle and her team have been wonderful partners. I was lucky enough to partner with them on a whole house interior design project, and each step of the process felt transparent, supportive and fun. Michelle was excellent at taking my feedback onboard but also challenging my thinking to achieve my overall objectives in the design of my home. In a project like this, not everything goes according to plan--in my case my sofa manufacturer went bankrupt after ordering everything else for that room. Michelle calmly guided me to alternatives that would work and would be delivered on time. As well, one piece arrived damaged (again, of the dozens of items sourced for my home, this is totally normal). Michelle was diligent in following up on a repair/replacement. Each day I come home, I am so at peace in the space they created. I am so lucky to have had House to Haven as partners on my journey. I would use them again without hesitation!

I can't say enough kind words about Michelle and her team. They were great! Michelle really took the time to understand what I was looking for and all the designs they curated speak exactly to me and my style. Her and her team were proficient and really on top of things! I love that they were able to give me the pure "wow" factor every time I walk into all the spaces they helped us transform!

Michelle is an amazing person and one of the top designers in the area. I would recommend her to anyone I know and if I could give her 10 stars I would.

We are extremely happy with the results from House to Haven! Michelle was easy to work with and eager to make our home a fabulous retreat for our family. We can't wait to do more upgrading with House to Haven. Thank you, Michelle!

Michelle was such a pleasure to work with! After reaching out to few interior designers, I knew once I met with her that she was the one for the project. She got my vision/sense of style and had such great ideas on how to incorporate everything. The main project she helped me with was my daughter’s nursery and it turned out better than I could have ever imagined! Michelle was also great with communication throughout the project as well as staying on schedule and budget. I would highly recommend House to Haven Interiors.

My husband and I had the best experience working with Michelle to decorate our new home. She took the time to listen and ask all the right questions which made her really understand our style and what was important to us. Michelle not only made this process easy and exciting for us, but she turned our bare new construction home into an absolute dream! I HIGHLY recommend Michelle to anyone and will definitely work with her again in the future.

Nothing but wonderful thing to say about michelle it was a smooth and easy process and we will def use her again in the future

We recently had the pleasure of working with Michelle at House to Haven Interiors. She came to our home, to meet with us and to see our house. She listened carefully to our thoughts and ideas. We felt good about Michelle after our very first meeting! A short time later, when she presented her ideas to us, they perfectly incorporated what our vision was. Michelle presented us with options so that we could choose what we liked best. She was mindful of our budget and her excellent services were reasonably priced. Michelle was highly professional but by the time our project was done we feel like she is a friend, she understands us so well. Our project turned out just beautiful and is exactly what we were hoping for when we hired her. We highly recommend Michelle at House to Haven Interiors for your interior decorating needs!

Michelle is amazing. We bumped into her at a local wholesaler. She had just finished up with a client. My husband and I overheard she was a designer. We were attempting to design our renovations ourselves and were stuck. We asked her for her quick opinion. She was so nice and helpful. We decided to keep the cherry cabinets and could not find flooring to match. She quickly pulled out samples that we would have never considered but they looked amazing! She also educated us on why these looked better than what we choose on our own. She helped us choose tile for the bathrooms that would flow with the flooring throughout the main areas and recommendations for countertops and vanities. We are so happy with what Michelle helped us choose. Can’t wait to see the final project.

I met Michelle during the construction phase of my custom build and I could not have been MORE LUCKY! She is extremely knowledgeable and professional and helped us make decisions on a strict time line with quality and style in mind. After meeting with her just the first couple of times, I felt like she was able to capture my vision perfectly and excite me about a process that had been stressful overall. She flawlessly executed all aspects of my house from paint selections, picking tiles and light fixtures to furnishing and decorating. She kept all aspects of the design in mind to make our space both functional and gorgeous! Truthfully, I could not recommend Michelle enough! She is 100% talented, resourceful, and a pleasure to work with!