Details and Design

We used Details and Design to assist with lighting, bathroom tile selections and some interior design input. Having to design 5 1/2 bathrooms proved to be more complicated then we thought, especially since we wanted to have each bathroom different from the other and to not have any trendy elements. The dynamic duo of Sheila and Kelly picked timeless and unique pieces that showcase a true artisan look and feel. The selection of the lighting pieces for our new build 7300 sq ft home was exactly what we wanted while keeping us both modern and yet vintage (yes, it’s possible). You couldn’t have a better team with these two in your corner. The attention to detail provided in the design boards and lighting plans provided much needed guidance to the craftsmen completing the work. The detailed design boards and lighting plan also allowed the workers to move faster without constant direction, thus eliminating a lot of down time. Highly, highly recommend.

What seemed like a great company to trust with my first professional design experience, ended up being a nightmare. During the consultation, design phase and ordering, everything went as planned. The team was friendly and communicative. After ordering the furniture in June of 2022, the relationship went sour. Initially I was told that the weekly invoice amounts would decrease over time which wasn’t the case. The last straw was an item arriving that didn’t fit and there was zero accountability taken. Instead they stated they would take it back as a one time courtesy and then they alluded to the fact that if they were given the opportunity to take measurements, for a third time, this wouldn’t have happened. At no point did I decline them from coming to my house to measure a third time. The issue with the mirror was escalated from my designer, Haley (interestingly she’s no longer with the company), to the owner, Amanda. Not only did Amanda state she was not taking back the mirror, she also took 5 minutes to berate me on how I’ve been a super difficult customer for the past couple of months. After that call, I tried to take over the remaining responsibilities of the project, which honestly I had been doing the entire time, and they continued to charge me weekly for the “work” they were doing to track the products. (I’m unsure of what this “work” consisted of since I did not receive detailed invoices as stated in the contract.) During the last 5 months of the project I would ask for very simple requests. “Can you provide the tracking information for X product?” It gave me so much anxiety to ask these questions knowing that it would most likely lead to a hefty charge on Friday (they charge you weekly on Friday). Somehow asking for an update on the shipping of one chandelier turned into a $230 charge. The invoice showed they were tracking “other items” which was odd because months prior they stated that they would hand everything off to me and I explained I was keeping track of every single item (I created a Google Spreadsheet). It didn’t make sense but I paid it in order to avoid breaching our contract & incurring legal fees for said breach. I don’t believe that I was given the proper experience after spending tens of thousands of dollars, and also being thousands of dollars over budget, and I let the owner, Amanda, know this. For future clients, I would suggest being very clear with your expectations and understanding the project in totality. I would also suggest setting up phone calls vs. sending emails back and forth. They will take every opportunity to send multiple emails which will quickly add up with their hourly fees ($300 - owner, $225 - senior designer, $175 - designer, $110 - assistant designer). I’m sure Amanda and the team are going to try and twist the story but I’d be happy to chat further with anyone that’s interested.

While I had a few issues with this team, I'll focus on the most clear-cut and non emotional one. I was told that it would be "$X for my project, which would take me from the design phase, through a re-work or two and into the ordering phase," as an estimate. Unfortunately for me, 60% over budget later, I hadn't seen the first design. This snowballed into a few other issues including lack of timely communication, lack of timely invoice submittal, and showing me design features that were $$$$, but not being able to accurately communicate that up-front. The team was otherwise professional, and I like their work online. If you have no price sensitivity, you might not have any issues with this team.

You will be so glad you hired Amanda and her team! They have done an incredible job with our house renovation + furniture selects, and I plan on having them do more projects down the pipeline. Because of their great taste, attention to detail, great work environment, and professionalism, I highly recommend Details and Design!

Details & Design is easy to work with and collaborate with you to bring a comfortable, elegant and unique vision to your home or space. Amanda and her team made our renovation and design project truly enjoyable. Communication with the team was responsive and easy. They listened to our needs, took time to understand how we used the spaces (or wanted to), streamlined the decision making, respected our budget and were flexible when we wanted additional work or changes as the work came to life. I can't wait to work with them again.

Amanda and Nicole were wonderful to work with! It was evident, from our first meeting, that they understood what I wanted, my style, and my budget. The designs were beyond what I imagined, making it difficult to select from the two options. They were great communicators and very flexible/accommodating with changes. They designed my dream kitchen and I would love to hire them for future projects!

The Details & Design team does not disappoint! They listened to my needs, wants and dreams and made it all a reality. They showed me my home's potential and helped make it happen. I could not have done it all myself, that's why I so value their creativity, vision and management style. I highly recommend their services - and have you seen their cute store!?!

Amanda was great to work with on my historic home kitchen renovation... She and her team designed a functional layout and helped me find the perfect cabinet color. She spent many hours selecting appliances, lighting and accessories that met my approval and budget. She was able to incorporate several of my favorite furniture pieces into her design and the result is awesome! Highly recommend