328 Design Group

We are disappointed in this review, as any company would be. We would like to provide more context for the above and reassure both Karla and anyone reading this that we stand behind our work 100%. We have reached out to Karla to continue to address any concerns she has but have yet to receive a response.

The project details below illustrate that 328 Design not only stands behind their work, but that we go above and beyond to ensure customer satisfaction. The project could have been considered complete at week 14, but 328 Design worked to address customer concerns for the subsequent 8 months (through April 2022), with 328 Design paying for custom furniture repair technicians, drywall re-do, paint repairs with Karla’s personally selected paint contractor and more. Any drywall work that Karla identified as “sloppy” was re-done from the beginning, to ensure that it would be properly repaired.

As for Karla’s comment regarding management, at a minimum 328 Design walks through each project with every trade person at the beginning of their scope of work and at the end of their work, to ensure that work is done properly. Any identified craftsmanship issues are addressed at that point and again with a punch list at the end of the project.

In addition, 328 Design’s recommended contractors stand behind their work. For example, the 328 Design’s recommended painting contractor (that completed the initial work) asked Karla to pay what she thought fair after she expressed dissatisfaction with their work. She had the option to pay nothing or up to the full invoice amount (Karla opted to pay 50% of the invoice which the painting contractor accepted).



A brief history of the project is as follows:

Demolition began mid-May of 2021 and on July 14, 2021 a project recap email was sent suggesting Karla schedule her cleaners as we were nearing the end of the project. On August 2nd 2021, exactly 12 weeks from the demo, the final scheduling details for installation of shower glass, deck door installation, final trim, paint touch up, and carpet installation were shared.

Carpet was installed on August 18th, 2021 and at this point the bathroom/house was completely up and running, and the project could have been considered complete. Karla expressed concerns with inconsistencies in drywall texture and paint along with a poorly done caulk line along the master bathroom crown molding on two small upper cabinets.

Throughout the August – October 2021 timeframe, 328 Design and their associates re-did drywall and paid for re-painting of multiple areas at the customer’s request. A warranty claim on cabinet parts was filed in August with a long lead time on parts (due to supply chain issues). These parts arrived late November and were installed and resolved on December 9th excluding the crown molding.

At this point 328 Design discovered that because of how the crown molding was initially installed, it needed a specialty furniture company to replace. 328 Design worked with multiple specialty repair shops before finding one who would had a technician that could properly fix the issue. This search took many months and everything was completed in April of 2022.

As a recap, 328 Design not only stood behind the work of its recommended contractors but paid a substantial sum out of their own pocket to address any concerns Karla had. 328 Design also waived all remaining contractual payments Karla owed as compensation for the process. Our offer still stands to discuss with Karla any concerns she has, but at this point she has not contacted us after our last repair in April of 2022 nor responded when we have reached out. While we do not have photos of this project, we would be happy to have our photographer document the final result.