Zen Living

Initially, Eric Laxson was very courteous, informative, earnest, and eager to help. Hired him for some plumbing work since he emphasized twenty years of experience in plumbing. Was happy to give him work, and he was charming and seemed honest. He provided his ID and contractor's license. He provided references - very recent customers for whom he had done small projects (blinds install, fixed a fence gate, etc), and all of them said he was great. Unfortunately, for my project, he ended up installing an overpowered ejector pump that made the pipes rattle violently. When I let him know I suspected the pump was too strong, he quickly became defensive and blamed the lack of sufficient bracing of the pipes. He had tossed out the packaging for the pump, so I was unable to return the pump to the supply store. I had to pay another company to redo the project, buy a proper pump and install a new pit since Eric's work rendered the lid unsealable. I felt for the guy - wanted to give him work, he was clearly available. My problem with him is how he behaved when things went south. He was defensive, rude, and blamed me for not hiring him to properly secure the pipes. He took no ownership of misdiagnosing and overselling me a pump that was too powerful. I lost $3000 by falling prey to his courteous behavior.

We had some plumbing issues and needed a professional over to solve these problems quickly. Eric was able to come over within a day and we were very pleased with him and his work. His pleasant and courteous nature was a blessing and he was further able to provide us with recommendations for some replacement needs. Our family would 100% recommend Zen Living for any of your plumbing or handyman needs. Thank you Eric!!!!

Thank you to Eric for doing a excellent job putting in my new toilet. He was very good to ask questions and listen to what I needed done. Cleaned up after himself very well. I will ask for his assistance in the future.. Thank you