ZANO Developments

Thank you for taking the time to write a review. We hope you enjoy the summer on your new deck!

Thank you for taking the time to write a review and for sharing a few photos. It was a pleasure to work with you. We hope you are enjoying your new space!

Thank you for taking the time to write a review. We've enjoyed helping you on all your various projects and we look forward to our continued relationship.

Here at Zano Developments we strive for excellence and we are continually looking to improve. We appreciate your feedback and we are sorry that you may have had an unfavorable experience. Every job we are involved with has a clear delineation as to what work is to be performed, how it will be accomplished and involves direct communication with the customer. Before proceeding with any job, we do send out a detailed estimate explaining the work to be performed which is signed prior to the start of the project. In addition, prior to the completion of any project, there is a final walk through in which there is ample opportunity to raise any concerns with the scope and/or quality of the workmanship. We take pride in our work and stand by the product we put out. If a customer is not satisfied, we will work directly with them to rectify the situation. We would NEVER seek to be double compensated for work that is not satisfactory.

In looking back at your project, it is important to note that same was completed back in 2019 and quite some time has passed since that date. Aside from a flooring issue that we were made aware of and actually addressed, there was no mention of any additional work that was unsatisfactory. If there was, we would have addressed those issues back in 2019 when the job was completed and a final walk through was done. In fact, we were under quite the opposite impression when you expressed how happy you were and even let us post photos of the beautiful job done on your staircase. With regard to your floors, we brought in a flooring expert who took a look at the issue and indicated that what you were seeing was not related to the workmanship but rather the humidity levels in your home. Even with that, and because you were unhappy with the change in the flooring that was occurring, we offered to replace all of your flooring at direct cost for the materials. The end goal was to have a satisfied customer.

Thank you, Andrew. So happy that Zano Developments was able to step in and help.

We are sorry to hear that you did not have the best experience with us. If you’d like to share what job we completed for you, we’d be happy to speak directly to your circumstances. We work very hard to be responsive, reliable, and as attentive to detail as possible. We have a long list of very satisfied customers who can attest to it. The past two years, especially this past year, have been very difficult for everyone in our industry to provide the level of service we all strive for. Supply chain delays, orders coming in incorrectly, and just the overall unreliability of our trusted systems, have caused us many frustrations, and made it near impossible to deliver the overall service we work so hard to provide. If you would like to reach out to us directly and let us know if there is something in particular we can do to improve your overall experience, we would be happy to see if we can accommodate your request.