Vizzion Construction LLC

We contracted with Vizzion for a kitchen remodel in August 2022; the project start date was supposed to be within three weeks (one of the main reasons we hired them), and the project length was supposed to be 2-3 weeks. Before the project started, we collaborated and added 2 bathroom remodels and a flooring project. Luiz said they would only need an additional 1-2 weeks for completion of all. We were staying with family and their proposal enabled us to move in by the end of October. We shared upcoming events including out-of-town visitors, parties, etc. for which we needed our home. Luiz said everything would be completed well before our first guest. Work did not begin as planned; there was delay after delay. Vizzion finally "started" mid-October but promised to be finished before Thanksgiving. (Important to note -during September and October, our area was affected by 2 hurricanes. Fortunately, impact from both events only added a few days of additional delay) On the "start date" a crew member came and but said he couldn't do anything as they hadn't yet ordered the dumpster nor had he been informed of the scope of the work. He returned the following week to begin. "Crew" usually consisted of only one person who rarely came more than twice a week and rarely worked on our project for more than a couple hours each time they came. We quickly began expressing concerns about progress but were always given promises of timely completion. However, the promised Thanksgiving completion was not met. Finish date kept being pushed back throughout December. Each time we spoke with Luiz he promised to provide more crewmembers and make a push to get our project done. Neither were realized. After over 4 months post-contract, there was very little done. Even a few primary tasks, like some of the bathroom demo work, hadn't been started. January 2023 was no better despite renewed assurances by Luiz. Unfortunately, nothing but more empty promises. We finally terminated the agreement with cause and requested a refund of our deposit (over $14,000) LESS any documented expenses incurred for the portion of work completed. Vizzion has refused to refund anything, with Luiz even responding that he doesn't need to tell us how much of OUR money had been spent on our job. We had other contractors estimate the cost of the work completed when they came to provide estimates to complete the projects. Based on the estimates, we are due a significant refund. We have incurred additional expense not only to finish our project, but to also have some of their work redone (for example, kitchen cabinets weren't assembled or installed properly; pocket door hung incorrectly, and more.) Now, we have no recourse but to incur further cost and loss of time to take this business to court. Thankfully, most of our communication is in writing, so we have documentation of everything that transpired. We strongly advise staying away from this contractor.