StyleCraft Homes

This builder is unprofessional and their communication is the worst I've ever seen. They are not client centric and they're very builder grade for the money.

I begin the home buying process with StyleCraft back in February of 2022. I was purchasing a new build property in Kennington Townhomes in King William VA. I had an awesome seller and builder team they would did weekly updates and solved any concerns or issues. We went into closing in July, my lender prolonged the closing process for weeks. The day of closing I am notified I am no longer approved for the First time Homebuyers loan and more money is needed. I contacted the seller with StyleCraft and immediately started working with there suggested lender to get approval. I was denied and advised " they have no idea what my lender was doing or something like this could happen right at closing. I was also advised more than 5k would be needed to go through with either loan". I spoke back with my seller and advised she told me she would be working with her boss Hayley Copley and following up. I was told via text a week later no refund would be provided that decision was left up to Hayley " I am so sorry I tried everything I could i really fought to get you your deposit of 5 thousand dollars back i am so sorry". I asked for Hayley contact number was provided a phone number and email address, I called Hayley and emailed several times. I never received a call back i received two emails from her stating " I am in and out of meeting and my decision about the deposit has been made". No phone call back still to this day never received from her. As a first time home buyer RUN....the home buying process is stressful and scary. Style Craft showed me after that incident they are only concerned about MONEY nothing else. I will never do business with them or recommend anyone to either. My lender was trash and my builder was greedy.

I bought in Saunders Station Townes in Short Pump and have had more problems in one year than I did with my place in Arlington in 10 years. The work is subpar and the fit and finishes are beyond sloppy. First, I was bounced around during the Sales process and unfortunately b/c I was buying early in the community build process - they just didn't have their act together. I believe the sales process has improved, but had there been better communication of information during the process the end result could have been a home closer to what I wanted. And then getting things addressed once you go into Warranty is basically impossible. I've had open issues for a year, so it's clear they really do not care about addressing issues with their product. I truly believe they just hope you give up and get things resolved on your own. And the staff turnover in the Warranty Department is like nothing I've seen, so you're constantly starting over with someone new. And the communication with them is terrible. The team doesn't appear to be managed at all. I would not recommend StyleCraft to anyone. And if I could do over again - would definitely not buy here.

StyleCraft built my home in 2015. I am not new to building a home but StyleCraft was the worse. They purport that customer satisfaction and service is a top priority but in my experience that is false. It took me 2 years of hell, missed work, constant battles to get them to fix my roof, siding and a host of other issues. In fall 2017 they had the audacity to promise me to repair everything yet just weeks later have their attorney send me a threatening letter stating they accept no responsibility for the state of my roof. StyleCraft thinks it is totally acceptable to have shingles come off within 3 months of closing and many times after. Presently many of my neighbors are having the same issues. I’m so grateful I was not scared off and had the tenacity to not give up because their own structural engineer said the roof was not installed correctly. The county agrees and it fails to pass code. Therefore after 2 years of hell I am finally getting a new roof. Save yourself the aggravation and go with a builder who actually cares and provides quality construction.

I have only written a few reviews before and I really felt the need to share my experiences with StyleCraft. I have heard so many complaints from friends threw their home building experiences but for me building our house with StyleCraft was so easy and fun. From the first day when Chris and Maxwell helped us decide if and which house design we wanted to purchase. Then the design center was so helpful and patient. Shawn made the whole building process easy and kept us posted weekly as we didn't live in the area. Sent pictures and always responded promptly. They have fixed any issue without hesitation (which there have been very small issues so far.) I even loved the law office that our closing was held at. I was late and he had a appointment right after. He still took the time to help us understand everything, he took the time to get to know us and make jokes. I really enjoyed my team that helped me so much and I LOVE my house!!!!

Just bought a home through style craft.good work done,but could be better!!Not satisfied with the upgrades provided for the money we spent.