We contracted with Eric and SDS to remodel our kitchen. Initially, we were pleased with the workers, the quality of the work and Eric was easy to work with. That was until we had an issue with the plumber (JCH Plumbing) that SDS engaged. Bottom line: we hired SDS as the General Contractor to remodel our kitchen, assuming they would stand by the work of the subcontractors they deploy on a project. One of the subcontractors installed a water connection that failed, resulting in nearly $10,000 in damage. The subcontractor and SDS claimed no responsibly for the failure. We cannot recommend working with SDS, because if there is a major issue, like this, you may not be able to get it fairly resolved. Can you risk that? If you want more details, see below.
SDS hired JCH Plumbing for all the plumbing required on our renovation. A new sink was installed and ice maker was relocated, and all the plumbing had to be replaced and rerouted. When the island was being torn down, the water connections were somehow severed and water was spraying all through our basement, where the plumbing was located. Fortunately, that was fixed very quickly, limiting the damage. Also fortunately our basement is unfinished, however we have many items stored there. Fast forward 6 months. We were out of town for 2 days and when we returned home, we found our basement with inches of water and completely covered in condensation.
The same fitting as the one fixed before had burst and was spraying hot water all over the floor, ceiling, walls, etc. We quickly called another plumber to come and replace the fitting installed by JCH Plumbing (Eric's Subcontractor), as an emergency fix. That certified plumber said the fitting installed by JCH, should never have been used.
We engaged a water remediation service company, called an emergency plumber for services and had thousands of dollars in damage to our personal property. We reached out to JCH plumbing and Eric explaining what happened. They both came to our house and JCH Plumbing said they did not install that fitting and were not taking responsibility. We filed a claim against their insurance company as JCH fully acknowledged they did the work, but told their insurance company they did not install it. The claim was denied and when Eric was questioned by the Insurance company they told us, Eric said he could not say they installed the fitting.
So, as it stands, this plumbing failure cost us $10,000, SDS did not help to find a resolution, nor offer any suggestion as to a resolution. A good GC also finds a way to satisfy their customer. We are not satisfied. When a project goes smoothly, that's easy, when its gets challenging, you need a GC you can rely on.
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