Nova Build Pros

For your safety I’d consider other options. We had Nova Build Pros build a fence for us back in 2020 where during construction a power line was cut. Their team “replaced” the cable using a cable not rated for underground or outdoor use. 25APR22 cable caught fire causing grass to smoke. After spending the week trying to reach out to the company to resolve the issue not only have they refused to call back (in fact if I try calling them now the call acts as if my number has been blocked), but they have chosen to instead of fix the issue to basically describe the problem as mine to figure out, and any fix done by their team was by unlicensed personnel as “a favor to me”. The cherry on top is rather then calling me back to discuss this they also chose to react to my Google review by making false defamation of character remarks, stating: “Side note for other contractors. This is NOT a customer you want to do business with. This customer was not courteous, respectful, or professional with any of our employees. Beware!” So full disclosure. All issues with build: -Apart from cutting power lines (and Nova Build Pros not calling 811 or marking any power lines despite me indicating before build that I had 1) underground utility power from transformer to house, 2) underground Verizon Fios to house, and 3) from surge protector box to street lamp which was cut by their team) which was replaced by Nova Build with a cheap cable. -Nova Build Pros chose cable to replace with, I am not a professional company and if the wrong cable is discovered to be in place common sense should dictate that the correct cable is used vs risking fire. -Weeks/months of email traffic where initial build delayed and very difficult to get details despite being very patient. -Cleared property in excess of area where fence was to be built, provided Nova Build Pros official land plats prior to build. Not only did they initially build fence shorter then agreed upon length (they refunded the difference rather than fixing), they actually built the fence into neighbor's property line. -Upon notification of this they shortened fence off neighbor's property line, but would not move paid for length onto my property or refund the now shortened length. -Finally as many folks have indicated this company is extremely difficult to get responses from and as the response from my previous review (which was used rather than calling me) they would prefer to try and make the customer sound like the problem. Apparently working within their time window and offering water and sodas to their team is not a courteous action. Don’t appreciate the additional lies to try and attack my character. In short you get what you pay for and would suggest going with a more professional company. I ended up contacting Prince William County Inspection office to make official report as unfortunately they have chosen to not fix.

I don’t think I’ve ever had such a shockingly bad experience with any company before in my life. These people make Comcast look like exemplars of customer service and competence. They were actually very responsive and helpful — up until the moment I signed the $25k contract, at which point they just disappeared. Between signing the contract and the start date for the renovations, I asked Nova Build Pros about the floors and doors we wanted literally seven times over the course of a month so that the materials would be ready by the time we got started. Nova Build Pros... literally just would not respond to my emails. Seven emails over a month, and they WOULD NOT respond to my questions!! Absurd. Finally I managed to get in touch with someone, but they just told me that we would talk about the materials when the renovations started and they wouldn't order them ahead of time. So the start date arrived, they had us move all our stuff out of the whole living and dining area plus the main bedroom, and they ripped out all our old floors. THEN they looked at the floors I wanted. Oops, they were back-ordered for two weeks! If only someone had brought this up earlier seven times! So at that point, we had no furniture and our house was torn up for no reason while we waited around for the floors to arrive (making it basically unlivable for weeks). Several other problems came up throughout the renovations that were pretty much exactly the same story — completely preventable, 100% caused by Nova Build Pros' incompetence and apathy. I'm writing this review a couple of months after it's all over, because I didn't want it to just be a hot-headed screed like I would have written in the thick of having to work with these people, but I still can’t get over how horrible our experience was. I wouldn't wish a renovation with Nova Build Pros on my worst enemy. I recommend running as far away from them as you possibly can.