Midtown Home Improvements Inc.

Appreciate James McMichael. He helped us meet our needs for vinyl siding replacement. Very professional and efficient. Thank you!

As the 5 stars indicated. Nothing but an excellent job, workmanship, and quality. If I could give them a higher recommendation on the five, most certainly would. My wife and I will definitely use Midtown for any future work. We need around our house. Thanks again Pat, Sean, and the company representatives. Dave Gray

We have loved every aspect of our service with Midtown! We have had windows, doors, a fence, kitchen and bathroom done by midtown and each project was done absolutely perfectly! Our projects have held up so well and we get compliments all the time!

I had a bad experience, replacing a deck with Midtown and would not suggest using them. I should preface this review with the fact that the deck itself is really quite nice but the issues, which I will detail, preclude me from suggesting anyone contract with them. First the tear out. The deck that I was replacing was left in my front yard until the job was complete. This allowed Midtown to save money by hauling out the unused building materials and old decking in one trip. This would be barely acceptable from a cheaper company, but from a company that admitted to being one of the more expensive options, this is unacceptable. Once the deck was completed there was no hand off at all. The foreman of the crew that installed the new deck told me they were done, had me fill out a survey and left. When I reviewed the deck I found that my new deck was 2 inches lower than the old. This means that the doorway is now a tripping hazard. I contacted Midtown and the response that I was given was that a permit may have required the deck be lower than the entry. Chris was going to contact me once he figured out what happened. He never did. Now I have a deck that I stumble over and a firm belief that Midtown representatives will at least ignore customers whom they have already charged or at worst lie to avoid an issue created by their installers and designers.

Dealing with Midtown has been awful. We signed a contract with them to do siding, windows, gutters, soffit, and fascia and got financing approved in November of 2020. Due to Covid supply issues our job was not started until April 2021, which was totally understandable. However, when they arrived to do the siding and gutters, we were informed that one of the colors we chose had been discontinued and that instead of reaching out to us they decided to pick a color for us. Then as they were putting up the siding, one of their employees told us that we needed to go to Home Depot to buy a vent for the side of the house even though that was covered under the contract. Next, while they were removing some of the old wood siding they put their Sawzall all the way through the wall and cut through the drywall on the interior. When they finally finished the job, my wife and I walked around the house and saw numerous spots in the windows and sliding door where the powder coating was already chipped and pealing, so we called and asked them to take care of, so they sent us some touch up paint for us to take care of ourselves. When I talked to them about any sort of compensation for the numerous inconveniences, we were told the best they could do was $150 off of our $56,000 bill. Then, after all of that, we get our first bill and it is $75 more than what we were told by the salesman, who also happened to be their sales manager. Turns out that the 6 months with 0% financing begins as soon as you are approved and because the job took 5 months to complete and no payments were made, the balance was readjusted making the payment higher. When I talked to the sales manager, he said he had no clue about any intro period. So either he doesn't know how is financing works or he chose to leave it out to make a sale. Neither of which bode well for a salesman. Now, after just under a year and a half since having it completed, some of the fascia is coming off and the caulk around the windows already needs to be replaced. I called them to come fix the fascia, as it is at the highest peak above the garage, and im told it will be over a month until they can come out to fix it. So long story short, we paid way to much money for something that I am now having to fix myself less than a year and a half in. Never again will they get a penny of my money.

When considering a contractor to build my new deck, I considered a few options. Out of the 3 bids, Midtown Home Improvements won not due to being the least expensive. Rather, being the best quality. I’m kicking myself for that decision. Cory Holliday was the sales manager that I signed the agreement with. Cory was straight forward and listened to what we wanted. My son is in a wheelchair and we were very concerned about the deck being able to support him. I signed the agreement and put down the initial $2,905 on 3/1/2021. Carolyn Logan with Midtown called to let me know that work would be starting around 4/12. The crew was fast and got the old deck down and started on the new one in less than a day. New deck was done on the evening of 4/15 with exception to removing forms and supports. The crew asked for payment on 4/15 so they would receive their money on that Friday 4/16 paycheck. No problem, I paid the remainder of the $20,479.00 so they could get paid. The crew returned the following week to remove the forms and temporary supports. The crew explained that someone would be out to finish the missing siding, j-channel and clean up. I called Carolyn Logan (Who is wonderful!) to follow up on the siding. She forwarded the message to the managers for action. Little did I know that would be the first call of many. Every week or couple of weeks since, I would call and ask for updates as to when my job would be completed. Finally, in August, I gave up on being patient as it wasn’t getting the right result. I let Carolyn know that I would be dropping reviews on all the important sites if I didn’t receive an actionable update by COB. I heard from Chris Tucker their Production Manager by the end of the day. He let me know they would be out. Fast forward to the end of August. Chris came out and installed the siding to replace the missing portions. However, he didn’t have the missing j-channel at that time or the piece to fix the unsightly area under the deck. On 9/7 Chris returned with the j-channel and cut a spare deck board to place under the deck to finish it off. Zuri decking has a dye/paint pen that you use on the edges of the board so they look finished. Chris was over my job or just didn’t care to paint the edges, plus the board is beyond unlevel and looks completely butchered, I guess that’s the result when you cut it with a reciprocating saw. (Should have taken me up on my offer of using a table saw) They are now white and stick out like a sore thumb. The j-channel is not secured to my house. It’s secured by caulk… Because why not? Caulk will fix anything right? Left post is out of level by over half a bubble Middle post is also slightly out of level J-channel is not secured to the home 2 Joists are hovering above the cantilever beam not sitting on it like they should. Concrete form still on the back of the stair slab Under deck board tie in completely bent Under deck board is not painted Not Level

Midtown did an excellent job on the deck. The salesman and project manager were friendly and helpful, developing a plan that met our needs. The contractor and his worker were professional, highly skilled, and helpful, explaining each step along the way. All work conformed to code, as inspected by the city. The work site was kept clean after each work session and after the work was completed. It took about four days for the deck to be built. Midtown's efforts resulted in a very solid, beautiful deck.

Midtown is a great company. Their product is exceptional and their employees are the best I have ever worked with. When I initially signed up for the work, they had a customer service rep who kept me in the loop about when the work would be done and help set up an appointment that worked with my schedule to have the work done. She was great!

Midtown Home Improvements did an excellent job of sharing information on their energy saving products with my husband and me. In a timely and cost effective manner, they installed windows throughout our home, a storm door, a triple patio door, and a double patio door. We are very pleased with the aesthetic value these improvements added to our home, and we're seeing energy savings on our monthly utility bills. We highly recommend Midtown Home Improvements!

I had 2 projects with Midtown Home Improvements windows and doors also had my deck replaced. They took care of approval from HOA. Kept me appraised every step of the way. Arrived when they said they would and did a wonderful job.

Midtown made it easy to Remodel the Outside of our Home. We were tired of cleaning and staining the cedar on our home. So we decided to cover with vinyl. Midtown walked us through the whole Remodel. We had all New Vinyl Siding and Gutters Outside. The Home looks Great.

Great communication with actual builder . Very professional and great communication....all was done in good time even with the rainy weather we had... thanks