KC Cabinetry Design Renovation

I am writing this review in hopes that I can save anyone considering KC Cabinetry for their remodel from going through the same experience I had. I was misled by Craig Cruz, the President of KC Cabinetry, personable, agreeable and competent manner initially, and I signed a contract that I should have had looked over by a professional before I agreed. Shortly after the job started, I encountered the same behavior described in other reviews on this site; anger, disrespect, non-communicative, bullying and dishonesty. After 12 weeks, on a remodel that was expected to take 5-6 weeks according to the contract, Craig pulled the installer/sub-contractor off of our job saying “I really don't have enough for '''' to do to justify sending him over. I will send you an update on parts.” The parts referenced were missing cabinet doors, trim pieces, pantry doors and toe kick from our cabinetry order which I had paid for weeks ago. In addition, there was a list of over 15 tasks that needed to be completed on the job including, installing baseboard, paint, repairing holes in downstairs ceiling they had caused, caulk, grout, etc. My suspicions aroused, I contacted the cabinet company directly and was informed that my order had already been delivered to KC Cabinetry and there were no additional items for me. I also received information from them, that indicated discrepancies between what we needed for our remodel and what was in the actual order. Craig Cruz was not telling me the whole truth, seemed to be using pieces of my order elsewhere (or misordered at my expense) and appeared to have no plans to complete my project. At this point I terminated the contract with KC Cabinetry and paid their final bill, in full, even though I did not believe we owed it to them. I then ended up working with the cabinet company directly to order the missing pieces and hired another contractor to complete the remodel. I, in essence, had to pay for the cabinetry 3 times: my original payment early in the project, the additional cost I incurred for reordering missing pieces and I had to pay KC Cabinetry's bill for the original order (which Craig had not paid) before the company would make the duplicate pieces for me. This, as well as the cost of the 2nd contractor and materials to finish everything amounted to a 30% additional cost to me over the original estimate. There is so much more I could tell you about the quality of project management, customer service, etc. If you value your money, your time and your well being you will not contract with KC Cabinetry. I should have checked more thoroughly and I absolutely should not have put as much faith in finding them at the Colorado Garden and Home Show; that is on me. But if you do not believe what you are reading here in my review and others, proceed at your own risk.

CK did our total kitchen remodel. The quality of product, skill of installers and timeliness of the work was excellent. Any concerns were promptly addressed. CK did a wonderful job keeping the inconvenience to a minimum and cleaned up each night. We were able to use the kitchen within 4 weeks after the start date. We undoubtedly could have done it for less money, but feel the experience and end result was well worth it.

When we purchased an older suburban home we knew we would have to remodel the kitchen right away. We wanted to remodel the whole house but we decided to remodel 2 of the bathrooms along with the kitchen. We had heard scary stories from our friends about their remodeling projects so we were cautious. We met with Craig at his office and agreed with him that a successful partnership was required for successful project. We still prepared ourselves for things to go wrong but nothing really did, of course there were a few delays but nothing serious, and the new kitchen and baths look and function great! The prices ended up being pretty much what we expected (we upgraded few things along the way) the bathrooms took a little longer that anticipated but came out great. All the people that worked in our home were wonderful - clean and professional. I wouldn't say that I enjoy remodeling my home but, everything is done and we love it. Bottom line - we would hire them again.

This past spring we decided to upgrade our kitchen. Friends told us about KC Cabinetry. We visited with their designer, Kendra and gave her our basic "want" list. She visited our house, took measurements and provided us with a mock up of what our new kitchen would look like. She did a great job of helping us with the design that gave a whole new look to our kitchen. They cabinets arrived on schedule and looked great. We had a small issue with one of the cabinets, so the owner, Craig, ordered a replacement cabinet that miraculously showed up within 3 days. We have had many people over to look at our new kitchen and they have all been impressed with the new look.

I work with Craig & Kendra at KC Cabinetry and their clients with their appliance needs. Craig and Kendra are both very knowledgeable and professional. They are involved in the entire design concept for each of their clients. To ensure the customer's dream kitchen becomes a reality when the project is completed.

Do your research before you hire this crook! Also check out the terrible BBB rating. They promised 2-3 months for our kitchen remodel, we are now at 10 months. They ordered the wrong cabinets which they will not provide a date as to when they will get replaced. This is nearly half the cabinets. We are in limbo now, unfinished kitchen and no response on finish date from KC Cabinetry. Worst decision of my life to go with this company. I will need to find a new contractor to finish this unfinished kitchen after now 10 month since start date. This is not to mention that they ordered the wrong granite, had to refinish floors twice and numerous other debacles. TIPS: Avoid working with them!! If you do work with these guys, get firm dates in your contract. Hold back lots of money to make sure they hit their dates. Inspect all deliveries to your house that trigger a payment to make sure you got the correct cabinets. Do not leave them boxed waiting for installation. The owner(Cr**g) is very friendly, responsive and nice until he has your down payment and contract. After that, you are trapped. Beware!!

Extremely poor customer service skills from Craig Cruz. We were hired by Craig Cruz to do some granite counter tops for one of his clients. He said he needed the job done quickly, So we got the job started 2 days after we were contacted, but we were unable to finish because HE DID NOT have enough material, we wanted to finish the same day, but he said he didnt HAVE THE TIME to get material so we would have to wait to finish the job another day, and he wished to add an extra piece to the job. When we Spoke on the phone about returning to finish,(2days after that) he was EXTREMELY RUDE, demanding and screaming that things get done within an hour of that call. He had no consideration of our schedule and timing even after he was explained that he had been the one to postpone the job and that more fabrication had been done. We decided to finish the job even after taking all his insults. Unfortunally when we arrived, his client was also angry with us, because Craig had informed them that we would be arriving at a time that we had NEVER agreed on, or even aware of. After all was set and done, with kitchen fully installed and professionally done, Craig decided not to come to his clients house to give us final payment. The next day he came up with every excuse possible to avoid final payment. Unfortunally this has been the worst experience we have had working for Craig Cruz. Still NO PAYMENT! its a shame that there are people who take advantage of other people who are working hard to make a living.

We remodeled our kitchen in 2012 to modernize and update the space while making it more functional for our family. The project was challenging because we kept essentially the same footprint and appliances so Craig and his team had to work around those parameters. We found KC Cabinetry listened closely to what we wanted, added their own great ideas nd worked with us to troubleshoot the inevitable issues that always spring up during construction. The result is an absolutely beautiful, classic, timeless kitchen and cabinets that continue to garner compliments today. Craig was especially responsive to our questions: we would hire he and his team again in a heartbeat!

The worst customer service I have ever had...bar none. February 2016 we paid for our cabinets. Owner informed us they would be delivered in 5-6 weeks. 4 weeks from the date he was paid he said the cabinet company was behind therefore our cabinets would be another 4 weeks. 21 weeks later 1/3 of our cabinets were delivered July 1, 2016 and it took another month to receive the missing parts. Now August 24, 2016 and KC Cabinetry still has not completely delivered all of the correct cabinet parts ordered. He made changes to our cabinets without letting us know. He scheduled delivery and no showed twice. Always an excuse. Way over-priced. This site has limited characters for writing reviews, otherwise I could go on for pages. We asked for concessions for all the trouble (like living in basement for 6 mo. w/ 2 small kids b/c of his ineptness) and his response was "this industry doesn't really offer concessions." Our family dynamic was truly traumatized (washing dishes in bathtub for 6 mo, spent thousands on eating out b/c of no kitchen) because of this experience and owner showed zero remorse nor responsibility.

We had a remodel of our kitchen in our recently purchased patio home. Working with KC Cabinets' highly skilled team, we were able to achieve our dream kitchen. Our designer listened to our requirements and made helpful recommendations. The service was personal and professional. Craig actually arranged for us to see a customer's recently remodeled kitchen. Until then, we had not considered those cabinets, which were less in cost and more in line with our vision. All KC's cabinets were very high quality. They have a wide selection to choose from. The project was completed as scheduled and within budget. The cabinet design, delivery, installation, and communications were all excellent. We love our kitchen and have used KC Cabinets on additional projects including a guest bathroom remodel.

We had a complete remodel of our kitchen which included opening up a closet and enlarging an arched entry. Our designer was extremely helpful with our cabinet requirements and budget. Her recommendations were spot on meeting budget and project expectations, scheduling and professionalism. The cabinets arrived configured exactly as we requested and are very high quality. Our on-site project contractor installed all the cabinets and did a superb job. We then used KC Cabinets for our guest bath and Pam worked with us to get the best configuration and was within budget.

I hired KC Cabinetry to remodel our kitchen and couldn't be happier with their work. The designer, Cathie Coleman, was spot on with the vision my husband and I had for our new kitchen. Craig, the owner, was easy to work with as well and worked hard to keep us on budget. We had a number of custom projects that were immaculately finished. We're very happy with our kitchen and have no reservations recommending KC Cabinetry for any of your kitchen or bath needs.