H. F. Bulifant & Sons, Inc.

Kitchen & dining remodel done for us. Looks great, finished as scheduled, estimators were nice to work with and made sure to keep us informed during the entire process. Thanks!

I hired this company to do a complete restoration of our home after being flooded by a water leak on the second floor while we were away on vacation. At first we were excited by the work and what appeared as integrity and honesty of the company. It wasn't until the work was completed that we noticed the wood floor was cupping within two months it was completely cupped downstairs floor. Apparently there were a number of moisture issues still resident in our home that were causing the floor to cup. We have lived there for 17 years and never had a moisture issue till the flood happened. It's now a year after the work was done and this company still has not done anything about the floor. Initially we were told that their work was 100% guaranteed and that they would make it right. Since then it's been a nightmare trying to get them to take responsibility for the work and replace the floor and do it right. They should have done a much more thorough job dealing with the moisture issues before the floor was ever laid. They are now trying to blame it on moisture issues they say we had before the flood and there not responsible for the floor. Again we had a wood floor in our home for 17 years prior to the flood and never had a problem. But since they replaced the floor there has been nothing but problems. The insurance company states that they pay companies to restore the home to the original condition or better. When we hired this company who said they specialize in restoration work they guaranteed back to original condition or better! They have completely failed in every way to live up to the minimum standards in this case. I cannot recommend nor can I in anyway suggest you give this company any kind of consideration. For us we ask ourselves what ever happened to the days when men stood by their word and their work, when ones name and reputation was the most important treasure a man had? May 5th 2017 Update It's now almost two years since the floor was installed. I have done everything I know to get Bulifant & Sons to repair, replace or fix the floor. They continue to delay, blameshift, refusing to accept responsibility and repair the floor. Insurance co. hired a third party independent engineer and expert to come evaluate and assess the problem. The purpose was to identify exactly what the problem is and what caused it. After writing his report it was discovered 1) the flooring material was not acclimated to our home for 3-5 days instead it was laid same day it arrived 2). The moisture causing the floor to cup was coming from sub-flooring which was so badly damaged by initial flood it should have been completely replaced. 3) the moisture in the crawl space that contractors claimed was the source of problem and therefore home owners responsibility was determined by engineers to be normal and did not contribute to the floor cupping in any way. Even with this report given November 2016 the HBulifant Co has not taken any action to fix it. There position now is the responsibility belongs to sub-contractor Old Dominion Flooring. So the general contractor blames the sub they hired for installing floor wrong. Refusing to make their sub contractor do it over. I approached Old Dominion and asked them if they acclimated the floor first their response was baffling " we have never heard of doing such a thing". I will update further as this develops...... Old Dominion Floors is now being held responsible so far they refuse saying they have done nothing wrong.

We had the opportunity to work with Fletcher at HF Bulifant and had a good experience. They were fast, professional, and efficient. We'd gladly work with them again and would recommend them. Thanks!