Castlerock Homes

This is the second home that Castlerock homes has built for me. When trying to decide between home builders I quickly realized that everything that Castlerock includes as a standard feature, cost several thousand dollars in change orders extra, with other builders. I really appreciated that Castlerock is energy star rated, and take extra steps to make my house extra efficient. The building process has been so smooth and awesome!

We bought a new construction from Castlerock. We found so many issues after we moved in. We thought "no problem we have a one year warranty!" So we proceeded to contact Castlerock repeatedly over the next year. They repeatedly promised us that they would get someone out there too fix the issues, but never did. So we had to continue to call them. Some of they issues were: a barn door hung on the wrong side so it blocked the only central vacuum outlet for the closet, grout crumbling in 2 of the bathrooms, cabinets falling apart, carpet not installed properly and was already rippling,etc. Just to name a few. On our list of about 15 items, over the next year they fixed 3 small issues. Not to mention when we bought it we asked to have 2 of the staging decors left at the house as part of the deal. They agreed. When we moved in those items were gone. We were told over and over again that they would track them down and get them to us. We've been here over 2 years now with no progress on anything they promised to do. Now I'm needing to know the color of the paint so I can get some and do some touch up painting. And I find myself in the same situation again! Repeatedly calling to just get the name of the paint color and they keep promising to get it to me. I'm still waiting!!!! I don't recommend their houses due to lack of craftsmanship. And their customer service is the worst!!!?

Josh Higley did whatever it took to make sure we were happy. We had some issues with some of the workers but Josh addressed these and we are satisfied with the outcome. There is one more adjustment that Josh is addressing that was not taken care of by Rock Solid Granite but Josh has assured us this will be taken care of. We are very happy with Castlerock.