Bruncuso Remodeling

We would like to respond to this review as Bruncuso challenges the accuracy of this statement. Our community integrity is very important to us. Our Administrator and CEO visited this client's home on multiple occasions outside of business hours in an effort to revise the scope of work at the homeowner's request. It is normal for estimate revisions to occur in nearly every project. We work to accommodate for any questions or concerns our clients may have, while maintaining an affordable price structure. However the client's level of scrutiny on cost, indecisiveness on design, and expectations of suppliers was unrealistic. Moreover, the CEO decided to decline any future projects in this client’s home. Hence the catalyst for her disdain, feeling the need to compose a negative Houzz entry regarding Bruncuso.

Our craftsmen have a collective 40+ years of experience. Our Company Administrator and Project Manager have a proven history in construction management, and have managed much higher priced projects ranging from $1,000,000 to $9,000,000. Further it is perplexing assumption why the client said we lack experience in the industry. Our craftsmen in conjunction with the expert whom we deployed to review the dated electrical in this home, determined it was cause for the blown circuit. A good faith offer was extended to pay for deteriorating contents in the refrigerator. However the client refused the gesture. As a local, grassroots company we generally pride ourselves on fostering positive community relationships with our clients. In essence, our focus is community centric. As for the time management component, often this can be misconceived in our industry. For example, if materials such as drywall mud are drying and we are at a standstill, we will move our craftsmen to another project for the remainder of the day to maximize efficiencies. The standard practice is for our craftsmen to return after materials dry so they can move forward to the next step. Bruncuso had 3 of our craftsmen working together on this project much longer than is industry standard, secondary to the milieu of unreasonable requests. This client received top notch service standards, but it is our belief she is unhappy because we declined further projects with her.

We have a passion for what we do here at Bruncuso and that is reflected by the numerous positive feedback we receive on Houzz. I'm sorry this particular interaction did not end that way. We will continue to reflect and refine our processes and learn from these types of interactions. We wish this individual the best with her future dealings.