Bawa Construction Group

In July 2022, I hired them to fill in a small hole that collapsed part of my cobblestone patio, re-lay the stones, pressure wash the stones for my patio and driveway, insert polymeric sand between the stones, and all-weather seal over the top. They quoted me $3200 and said the sand and sealing would last 5-10 years without an issue. After paying, they pressure washed the driveway and patio, then let it sit for several weeks to the point where they had to come and redo all of the pressure washing since weeds were again growing within the spaces. Also during this time, I filled in the hole in the patio myself as it was a hazard to my children playing in the backyard. I asked them to lower the $3200 price since I had completed part of the job and was told, “That was being done for free since it was such a small job. The power-washing, polymeric sand, and sealing still would cost $3200.” Since they had a contract and I honestly just wanted it done, I dropped the complaint and they finished the work in mid-August, over a month after they stated it would originally be completed. Fast forward to April 2023 and there were weeds again growing within a great amount of the areas where polymeric sand and sealer were laid. I was told by Harold over the phone, “No problem. Our worker probably did not power wash deep enough and we will take care of it.” Eventually, after weeks of little to no communication with Harold except when it was initiated by me after several attempts, he sent me to Joe, who said the same - that it was their error and it would be taken care of. In the last three months I have been given the following excuses why they have not even come to the house to see the work that needs to be done: - Harold’s wife had given birth and no one from the entire company was available to correct the job. - It was raining and the work could only be done in a dry environment. (True, but they could have seen the job and what needed to be corrected. Plus one day of rain does not equal three months of being put off.) - They were too busy and had too many jobs to do surrounding Memorial Day Weekend. - Harold told me, after two months, that I needed to speak with Joe in order for it to be completed and that Joe would call me. I waited another week without a call, asked for Joe’s number myself, and was told Harold had lost my number to forward to him - although I had called and text him for weeks prior. - There were also THREE occasions I was promised Harold would be coming, just for him to no-show without contacting me at all. This was followed with a FOURTH no-show by Joe also without any contact. At this point, Joe also stopped returning my phone calls. To sum this up, I paid $3200 for about eight months of a job they promised would last between 5-10 years. The communication has been non-existent except when initiated by me, and even with that they have stopped returning my messages altogether after both agreeing to fix the issues.