The Pool Store

As a highly professional sought after business, we require a deposit when we reach an agreement with a client. This deposit does two things; first it commits our time to build your new pool and second, it commits you to us financially.
In Mr. Devon Jones case, he contacted us through a referral and asked me to call him, which I did the next day. After a short conversation, he asked me to "pencil him in". I told him that I would not do that; however, I could come by his home and talk with him and his wife that evening. He said that he would like that and to come by. I arrived at his home and talked with both Mr. and Mrs. Jones and as I do with everybody, I asked them about their budget. Their reply was between $75,000 and $100,000. I told them that was a very good budget and they could have a very nice pool and landscaping done within that budget.

After some further conversation, they asked how to move forward as they would like me to start tomorrow. I told them the only way to secure a build spot was to supply us with a 10% deposit cheque and the best I could do was place their build three spots out. Mrs. Jones was delighted with that and supplied the 10% deposit cheque. A few days later I took them to view two pools in their desired level of quality, one with a concrete deck and one with a Granite deck. After seeing my pool builds the Jones's decided to add a granite deck to their pool.
I told them to give me a few days to put together a quote on the deck, which I supplied as requested. The day after receiving the deck quote Mr. Jones sent me a text saying that the price had doubled and he didn't want to go forward. I explained to him that the price for the pool had not changed, it is exactly the same price that it was when i received the 10% deposit and the only difference was the Granite deck that was added. Trying to help with costs I offered an alternative less expensive build if they preferred. A few days after that Mr. Jones told me that he had decided not to move forward with the pool at any cost and asked for his deposit back. I explained to Mr. Jones that I had put off another client that was not in a hurry and moved his build to their spot, since the Jones's were in a super hurry and wanted it built "yesterday!”. I also explained that the client that I put off had gone on vacation and I had no way of contacting them to move them back. For that reason as well as these reasons we would not give him the deposit back. The Pool Store only builds a small number of pools per year and has employees, heavy equipment, and store front overhead that needs to be covered and will now sit idle. Mr. Jones decision to cancel will cost The Pool Store down time and significant financial loss. Their deposit will help to offset those costs. However if we managed to resell his build spot we would refund his Deposit. We regret the Jones's decisions, as I’m sure they do but refuse to be held liable for them.

Thank you Greg and Jen. i am truly happy that I could give you the great pool that you guys deserve. Enjoy.