Regina Pools & Spas

Todd,
Thank you for your review. It was our pleasure to work with you and Brandi. We hope you enjoy your hot tub for years to come. Thank you for choosing Regina Pools & Spas for your health and wellness.

Stephen, Thank you for your review and for being a client of ours for 18 years. We hope that you continue to enjoy your Hot Spring hot tub.

Thank you for your comments, they allow us to clarify what is happening with your pool liner and hot tub. After you called I met you at your home to examine the pool liner together. It was obvious there was a leak but it was not apparent where the leak was coming from. It was discussed to bring a third party to find the leak on this liner that was installed three years ago. This would answer the question if the leak was caused by a warranted item from the manufacture or if there was a puncture, tear, or plumbing leak that is not cover under manufacturer’s warranty. Depending on what was found either Regina or the customer would pay for the leak detector services. This was somehow not clear Mr. Riffey, because he turned down the leak detector when they called to make an appointment. Regina Pools & Spas thought that things were proceeding and neither Mr. Riffey nor the leak detector called to let us know no appointment was made.

Mr. Riffey then wrote this review. After calling daily and sending emails, contact was made again several days later with him. Mr. Riffey agreed to the original understanding of who would pay for the diver to identify the cause of the problem. One diver was recommended but was unable to arrange an appointment with Mr. Riffey. A second diver was suggested and did make connect with Mr. Riffey. He set up an appointment with the second diver but later cancelled. Now we are again trying to make contact with Mr. Riffey to help remedy the situation and find out what his pool needs.

All spa covers require specific care. We recommend to all our clients in their orientation prior to delivery, to clean and condition the cover every four months. Being outside 24 hours a day, exposed to the sun, temperatures and weather, the cover requires maintenance to keep it looking good. Very similar to cars, patio furniture, or anything outdoors periodic cleaning and conditioning is needed to keep up a good-looking appearance.