Pioneer Family Pools

They did a professional job. I think their price is reasonable. Due to weather condition, they couldn't start it as we planned.

We knew we wanted to do something with the backyard, originally wanted to upgrade the deck, but decided to go bigger with a pool and get more use out of the space. After a bit of research we called Pioneer and Jeremy came by the house for some measurements and suggestions. After finalizing plans (for which Jeremy was super helpful), install was very quick and tidy. Pioneer coordinated everything for us, including landscaping, electrical, gas hook up permit inspections etc. We've been through our first season with the pool and love the new space.

Pioneer crushed this project. We didn’t decide on a pool until around mother’s day and Jeremy Snowball and the Pioneer crew were able to have ours completed for us to enjoy swimming most of the summer. There is a lot more small logistics the week or two before the pool install than you would think but Pioneer was on the ball guiding us through it all the way. Many thanks to the Pioneer crew.

We could not be happier with the service we got with pioneer.. Jeremy (Burlington) was beyond patient and professional, it was nice to have all our questions were answered by phone or email without a long wait time!! Ryan over looked the whole project from start to finish and was amazing!! Everyone that took part ( gas and electric company) were all so great!!! No problems at all. It’s a nice change dealing with professionals!

We had gone back and forth between the pros and cons of a fiberglass pool vs a traditional liner pool. After a lot of research we called Pioneer to dive in a bit deeper (see what I did there with the pun :-) Jeremy from Pioneer came out to our home, walked us through several options, suggestions etc. The next day we walked into the Burlington Pioneer showroom and met with Jeremy and purchased our pool. Install was quick, the guys took amazing care not to make a mess of our yard but also our neighbors, they coordinated everything for us, including landscaping, electrical, gas hook up permit inspections etc. A few weeks later we had a pool and we absolutely love it. We are extremely glad we decided to go with a company like Pioneer. Do your research, then come to Pioneer you'll see as we did its the best choice you'll make, quality, customer service (Jeremy) and value are all top notch!!

We were anxious about making such a big purchase. This would be our first pool and it felt like there were a lot of decisions to make. We needed a fence, landscaping and really didn't know what pool was best for us. Working with pioneer reassured us that we could do this and they would be there to help. 2019 was the best summer because of our beautiful pioneer pool. Chris from Hamilton pioneer helped us every step of the way. He helped us select the best pool for our yard and connected us with the professionals we needed (fencing, gas, electrician, landscaper) All of this was done while respecting our budget and supporting us to get our dream back yard. The great service didn't stop once we had the pool. They checked in with us regularly to see how things were going and taught us how to take care of the pool. We went with the 17x30 on ground pool. When investigating pools I wondered about the list below. I hope my answers from experience will help you: Where should we buy our pool? -100% pioneer. They are honest, fun to work with and care about quality service Salt vs chlorine? -That's preference but we did salt and it has been extremely easy as a first time pool owner. Lots of use with minimal work Heater or no heater? -We did heater. It's worth every penny. We went swimming in perfect water all season and had an extended season because of the heater. Our pool will be open May-Oct because of the heater Lights or no lights? -Worth it!!! We swim in the evening under the stars with our pool glowing like a tropical resort. Steps or ladder? -We did steps. Anyone that has come over and owns a pool with a ladder say they wish they did stairs. We won't ever wish we did a ladder. We're counting down the days to swim again Thanks Pioneer

We had started our search for patio furniture by liking a set from Pioneer way back when. It seems since then we have looked at a 1000 sets we went back to Pioneer. We contacted Adreanna in Ontario, and done. Ordered, shipping to Manitoba arranged, great price and more importantly an awesome customer experience. Adreanna and her team covered every base for us made the whole process a pleasurable one. Order Confirmed shipped and arrived in Winnipeg 3 days later. Not yet opened the packaging as the deck is not quite done yet but a wonderful experience dealing with Adreanna and her team Thanks

Amazing customer service from Adreanna McKissock and her entire team. Worked hard to get me the best deal possible on my Okanagan gazebo. She truly earned my business and my loyalty. Shoutout to Carlos and his team for the delivery and installation in not great weather. Would not hesitate to recommend this company for any purchases!

We hired Pioneer Pools last year and we cannot say enough GREAT things about this company! We used the Burlington store and EVERYONE from our very patient salesperson Jeremy Snowball to the support team that answered my never-ending list of questions all summer long about the equipment and pH levels! But let's not forget the team that made it all happen, the excavating team and the guys that worked relentlessly to build and complete our project in what seemed like record time. They exhibited expertise and professionalism every step of the way, they were reliable and punctual and treated our property with the utmost of respect! If you're thinking of getting a pool, look no further, PIONEER POOLS will not disappoint you!

We are very pleased with the entire process with Pioneer Pools. Jeremy is very professional and informative as he walked us through the design process and budget. Construction happened at our agreed upon timeline and the crew were hardworking and knowledgable. Following construction, we found receiving a tutorial on how to operate and maintain our pool very helpful and reassuring. We are so happy with our background retreat and can't wait to have it opened again in the spring.

We shopped around before we decided to have Pioneer Family Pools design, construct and install our pool. Everything went as planned and every person we dealt with was professional, well versed in all things pool related and friendly. We used every trade they recommended (electrician, gas fitter and landscaper) and were beyond impressed. The pool is better than we dreamed it would be. So happy with every aspect of the job, including the hands on pool training session they have us.

We love our Pioneer Pool. The sales and all installation and service technicians (pool, electrical and gas) were all extremely professional and on time. Best thing we ever did!

We’ve had an amazing experience working with Pioneer Pool Hamilton this year. Chris Switzer was the best from starting till the end of project and even after. He looked over our best interest, had multiple cisits to our property in design stage, during and after installation of our grecian style inground pool. The pool turned out exactly as we’ve been told and expected to be. The entire work was done like magic. Vic’s team worked like a pro, fast and very clean. We would highly recommend Chris and his team! Thank you for making our dream come true! Cristina & Tibi

We hired Pioneer pools to install an in-ground pool last year. We went with an L-shaped pool with a salt water system (Nature 2 FusionSoft), heater and ozone system. Overall, the process was really simple and everyone that worked on the project was helpful and trustworthy. It was the largest renovation project that we have been through, and although we had some anxiety at some points, our fears were washed away by the professionalism of everyone at Pioneer Pools. We also hired Cedar Springs to complete the project and I have never seen two firms work better together on one project. The timing of all aspects of the build was arranged between Cedar Springs and Pioneer Pools and we were able to go about our lives while the project worked through the various stages. We did not have to chase or follow up with anyone. The work was completed in November 2017 so this is our first taste of summer with the pool and new backyard, and we are absolutely thrilled. The total project was exactly what we expected and have fallen in love with our new oasis in our backyard. The final pool orientation was a nice finishing touch and we are very comfortable with managing our pool for the next 10+ years.

Pool installed by Pioneer Hamilton. From the design and advice with Chris Switzer, to the installation of the pool by Vic and his crew, to the closure of our pool, we have been very satisfied. Chris came to the property and gave us a great design idea, Vic and his crew, were always on time, hardworking and friendly. We moved into our new home end of summer and really wanted to have a pool installed earlier than later, and Pioneer, was able to accommodate us. They have already contacted us to come and open our pool and instruct us on the maintenance this May. Highly recommend ,

After consulting with several pool companies in the area, my wife and I met with Chris Switzer at Pioneer pools. He was extremely helpful during the entire process. Chris took the time to show us what his company has been able to do for other clients and helped us design a pool for our yard that we love. However, what my wife and I appreciated most was the communication throughout the process. When we encountered installation delays outside of Pioneer's control (weather conditions) we were frequently updated and new arrangements were easily made. We would strongly recommend anyone considering to look at a pool installation to sit down and discuss with Chris and see if he can help you as well.

I can't say anything but great things about Pioneer Pools in Hamilton. I have purchased two pools from them in the last 6 years (bought an above ground pool 6 years ago and upgraded to an inground pool this past fall). Both Dale and Chris were absolutely amazing to work with. In the beginning, Dale walked us through all the steps from planning, purchasing, permits and so on and even after all was said and done, he remembered me and my family and would always say hello when he saw us in the store. 6 years later Dale introduced us to Chris who helped us turn a dream of having a backyard oasis into a reality. Chris was engaged throughout the entire process from start to finish and always had our best interests in mind with everything he did. Now, to me that was just about the sales process. What I find truly sets Pioneer Family Pools in Hamilton apart from everyone else is the post sales treatment. The word Family is in their company name for a reason. Every time I walk into the store to get my water tested or because I need to get some chemicals, accessories or parts, they want to help to make sure you aren't just buying things, but that you are getting what you need. As noted, if Dale or Chris are in the store, they make an effort to come over and say hello and are always checking to make sure everything is going ok. They really make you feel like a member of the family. Thank you Chris and Dale and everyone at Pioneer Family Pools in Hamilton!

We installed a pool with pioneer in the summer of 2017. Our pool turned out exactly as we expected. It was on time and on budget. the work was excellent and the sub contractors recommended to us were also great. Jeremy spent a lot of time working with us on the design and helped us pick the best options within our budget. We were swimming two weeks after the build started. We are very happy with our pool and the service provided.

We can't say enough about Pioneer Pools. From the sales meeting to installation and post installation service and care these people are the pros you want to work with. Any problems or issues are eagerly addressed and resolved. Great experience.

Mike and team at Pioneer are amazing. They are professional and courteous. Mike returns your calls and keeps you informed at every stage. Highly recommend them!

Our Family had been dreaming of getting a pool for the past 3 years and after getting in touch with about 4 pool companies we chose Pioneer Pools. They were amazing to work with! My envision of my backyard oasis certainly became a reality in a very short time. Bryn Evans our Sales and Project Coordinator was wonderful, very knowledgeable, and patient and answered all of our questions and concerns without hesitations. Bryn was there for us from the beginning to the very end of our project Thank you. Project was on time and all workers were extremely professional and courteous. I would highly recommend them! Sousa Family

We wanted to put 'our cottage in the backyard' this summer and choose Pioneer Pools over two other companies and we couldn't be happier. Through the whole planning process we were impressed with their knowledge, they got right back to us when we had questions, and had numerous photo's of past jobs that we could look at and know exactly what to expect. We would highly recommend Pioneer Pools, friendly and highly competent staff, wonderful and skilled workers, professionals all they way !

The team at Pioneer was great. work was done on time. they showed up when arranged. Pool was installed and up and running in no time!

Jeremy and all of the staff at Pioneer did a great job with our pool. He helped us pick the pool that was just right for our yard and worked within our budget. Everybody involved with the pool installation was a pleasure to work with. They were all very professional and took pride in making sure that everything was just right. Overall a great experience. We had a great summer in our new pool. Thanks again.

Great experience with Pioneer. Met all timelines and continue to support our questions whenever. Jeremy was excellent from start to finish.

Excellent customer service. Everything was great. From the design selection right up to any assistance needed throughout the summer. We highly recommend Jeremy and his team.

I loved working with the folks at Pioneer Pools. We have had 2 other pools by a very reputable pool company, but I was so impressed with the equipment and especially the employees who built the pool and the service people afterwards. I would not hesitate to recommend them to others.

My husband and i would like to thank Kyle (Markham store)and his crew for the excellent service we received from purchasing the Hot Tub to delivering our new hot tub. We just love it!! We would highly recommend Pioneer family pools. Thanks Again Carey and Leanne

Cedar Springs Landscape Group has been working with Pioneer Family Pools on amazing backyard projects for many years now. The people at Pioneer are great to work with and they install a top quality product. We're looking forward to collaborating with these fine folks on many more beautiful pool landscapes.

After researching many of the reputable companies for price, turnaround time and customer service, Pioneer was my selection. The price was comparable to others but the customer service was what was impressive. They were very accommodating and answers all my questions or concerns along the way. They did a great job and would recommend them.

We installed an in-ground pool and right from the beginning the process was easy to understand and there was never any pressure. Our sales person Twain was responsive and easy to work with. The pool builders, landscapers, electrition and gas fitter were all great to work with. Working with Talvi at our local Pioneer Pools store for all of our pool needs had been a great experience as well. I highly recommend Pioneer Pools.

Pioneer Family Pools is one of Hayward's largest Canadian retailers offering a wide array of Hayward pool equipment, automatic pool cleaners and replacement parts with many locations across Ontario for added convenience and enhanced customer service.

I came in to look at patio furniture. I was guided throughout my visit by Adreanna, a very knowledgeable and professional sales associate. She explained the pros and cons of each set and its construction and made my purchase of a complete patio set as well as 3 high top bar chairs. A great experience all around and will be back to accessorize my back yard in the spring.

I just wanted to take a minute to write about the customer care I have experienced with Adreanna ... She has been AMAZING!!! I am so very happy how she took care of me. We have purchased a patio table last week and she took the time to call around to see where you guys still had it in your warehouse. She was very friendly and understanding of my needs. Amazing sales person! I will definitively recommend Pioneer Family Pools to everyone and tell them to see Andreanna :)

Our first experience with having a pool in the backyard. The best, nothing but the best with Pioneers Pool from Oakville in Ontario, from the beginning with the open contact with the sales person, Mike, right to the end when we actually went swimming, all that in a period of three weeks.....great team, great coordination with the different contractors involved in building a pool. We have spread the word around and neighbours got their pool from Pioneers. Great follow up with even a Christmas surprise ....that is what I call service and quality. Will go this spring for buying outside furniture too..martine

Installed a medium sized pool in our backyard. The sales process was simple and understandable. Initial "numbers" discussed at the kitchen table showed up in the contract. No surprise costs. Work was coordinated and completed as discuss....really fast! Love the pool. It is a perfect family purchase having two young kids.....just do it!

After completing the build of our country home we realized with a very large yard we could entertain the thought of putting in a pool. We had never been pool owners when living in the city and felt we would like to enhance our family leisure time. Pioneer Pools was recommended to us by a family friend who had wonderful experience with service over the years of being a pool owner. The sales staff was very knowledgeable regarding our needs of installing a basic above ground pool to ensure we were indeed a pool loving family. The maintenance and service of the pool has been minimal and easily maintained through the Pioneer store front location. The friendly, helpful staff complete regular water sample tests and suggest the proper maintenance care available within the store. After 4 years of enjoying our pool we are planning to complete our backyard design with an inground pool from Pioneer Pools. Last spring we purchased an 8 seat Hot Springs Hot Tub from Pioneer Pools and it has added much enjoyment to our family. Knowledge of the product, installation and service has been consistent with what we experienced with the pool. Our experience with Pioneer Family Pools has been courteous, reliable and professional employees on a consistent basis over the years. It has been wonderful to work with a local family business!!