Pioneer Family Pools Oakville

This review is for the Oakville store for Pioneer Family Pools and specifically for pool construction. We dealt with Bryn Evans and had issue with his policy of not providing referrals. For this reason we did not decide to use Pioneer. Bryn referred us to social media for reviews. We did this and it was difficult to discern what was a reference specifically for the store and/or Oakville pool construction. If took the reviews at face value, we would not have gone with Pioneer. But, to give them the benefit of the doubt, we went back to Bryn for references and explained our rationale. He was clear that he does not have or give references. He finds it ‘intrusive’. We felt strongly that when spending $100k+, you should at a minimum speak to other customers. For this reason, we decided not to place our business with Bryn Evans / Pioneer Family Pools.

We used this company for one of our landscape creations. They were very easy to deal with, very reliable and on time. I would recommend them for our next project.

We purchased a Hot Tub from the Oakville location and the entire experience was perfect. The sales person (Charlotte) help us select the right hot tub for us and did not try to over sell us. The price was very competitive and the product was delivered and set up on schedule.