Leisure Pools USA

The company offers a lifetime warranty on the product. My pool was delivered and installed with a chip in the deep end (about the size of a nickel). It required the entire pool being drained in order to fix it. Because the colour was midnight blue (black with sparkles) the white chip was quite noticeable. While I understand it wasn't spreading since it was installed in 2020, due to COVID, it wasn't fixed until the summer of 2023. At this time I was told that I would have to pay for the yearly chemicals and re-filling the pool, which cost me out of pocket $1,100. I have talked to many people who also own pools and we are all in agreement that this is not fair. I paid approximately $70k for the pool itself, plus landscaping. If I compare this to a new car purchase, this repair due to a manufacturing or installation defect, would be like me paying for the labour on a warranty repair. This was a defect where I had absolutely no culpability in what was delivered to me. I shouldn't have to bear any costs in having it fixed (it should have been delivered and installed defect free)

Leisure pools marketing does not match the reality. Hopes dashed with recommended installers shoddy work, which has left our pool unleveled, and with bulge in sun deck area floor due to trying to push pool level after improperly installing with crane. Nearly two months and our yard is dirt with an unusable pool and no return calls from Leisure pools. Ready to seek legal action at this point. Actually researching to see if a class action lawsuit has been initiated.

Getting a backyard pool installation done is not something that promises to always be a smooth and easy process. However, Leisure Pools USA offers a couple of things that cannot be measured in dollars and cents: sincerity and integrity. If you have a question about any part of the process, they are happy to respond. If things don't go exactly as planned - and that can happen these days - they continue to keep the project under control and on track to the best of their abilities. While some companies can make you feel like just another number, Leisure Pools USA doesn't handle things that way. At every turn throughout the project, they kept a good handle on everything going on and kept the lines of communication open. Yes, their products are outstanding, but no matter how well your products are made, it's great customer service that truly seals the deal. I would highly recommend this company if you are considering getting an in-ground fiberglass pool. The entire process is completely worth it. They not only managed our expectations, but they also exceeded them.

After much research we used this company, it was the worst experience we've ever had (and we added a level to our house and never had any experiences like this). the customer service was awful, after multiple times of scheduling and then canceling the day of (installer got stuck in another state, installer truck got impounded, installer got sent to another job, etc etc) - we were so fed up and the company just did nothing abt it. The person who sold us the contract left the company and they did not honor anything he had indicated. Such an awful experience and so much money spent. The pool was supposed to be installed 1st week of July and it didn't get done until mid/end of August. they didn't even send us the right products to use for the pool and the installer didnt even come startup the pool or tell us how to use the equipment. We had to get an outside vendor to do that. WORST WORST WORST Customer service . AWFUL. I'm surprised a company like this is still in business and have customers.