Legacy Pools LLC

Most awful experience ever. Project abandoned and never completed. Negative equity. Disbursed more funds than value received. Will cost me approximately double the original contract to finish out the job.

Please stay clear of this contractor. They are extremely slow… only on site 15 days total, of the 419 days total to date; also only about 45% complete with pool build. After 419 days (7/12/21 signed contract) items still to be done: equipment, pool deck, coping, finish pool interior, electrical, and screen enclosure. At the bottom of our pool shell , we have a smelly green swamp of stagnant water, for the last 8 months. Also, after the initial meeting and contract signing…. No communication from Legacy at all. They basically just show up unannounced about 1 day a month.

Selecting Legacy Pools has been the worst decision of my life. We signed a contract with them in December 2020. We are still not complete and see no end in sight. It’s been 20 months and we still need electrical, interior finish, startup, & screen enclosure. Their communication is atrocious. It takes multiple attempts to get any kind of response and then IF they ever respond, the answer is always “we’ll find out and get back to you”, which they never do. We have caught them in bold face lies about our project. This started from design when they stated the build would only take 7-9 months. They claim to be a “Luxury” pool builder but use all the same subcontractors as every other pool contractor. For the work that has been completed, no one from Legacy was ever on site inspecting work performed. I feel I have managed most of my own project. There are Facebook complaint groups for Legacy Pools with hundreds of members. I cannot find any other groups like this for other Brevard County pool contractors. It is believed all the 5 star reviews on here are fake. We have watched friends/family/neighbors of ours have pools completed in 16 weeks with other reputable pool builders in Brevard County. We now know that this is not a supply chain or sub contractor issue like Legacy has repeatedly claimed, it is a Legacy Pools problem. Other pool contractors are having no problem completing pools in a timely manner. We were required to pay a very large down payment upfront which was a mistake. I’ve paid 93% of my total cost. They have been featured on the local news for questionable conduct. I have feared them going out of business/bankruptcy the entire build. Even if they do complete my pool in the near future my family will never get back the pain, suffering, stress, anxiety, mental anguish, or nearly 2 years we missed out on while waiting for Legacy Pools to complete the work I’ve paid them to do. They have completely ruined any joy for what should have been a highlight of my life. There are too many other professional pool builders in Central Florida to choose from. I wish I had! 20 months is long enough. This company is a travesty. Complete my project!

I am very disappointed in this company. My project since November 2020 and i am still waiting for them to finish it. My pool was supposed to be done in 16 weeks , and now it is 21 months later and my pool is still not done! The only good thing about this company is that the people are nice. I wish the can just come and fish my pool. It is frustrating because my backyard is infested with mosquitoes, frogs, and tadpoles.

The worst company you can hire to do your pool. They don't meet the deadlines, don't answer your calls, they don't give you a heads up of when they are going to do something. We signed a contract May 2021 and it wasn't until December 2021 they came for groundbreaking after that, they never came back. The rain has corroded the ground. One of our neighbors have called the city several times because the drain hose broke and filled the sidewalk with sediment and water and they never came to fix it. To avoid the city's complaint, we had to replace it. Emotionally it has been a disaster for me, this situation has created a lot of anxiety. They haven't done anything else yet.

It's been 8 months since they broke ground and I am just finished phase 3 of 7. At this rate it will take over 2 years to complete the project. Well over the 180 business days they stated in the contract. Their communication is very bad. You have to stay on them in order for anything to get done. Seems like I have to email their wecare email at least once a month just to get something to happen with the pool. Lately they don't even respond to that.

If you're thinking or building a pool here is my review on Legacy Pools. Our Journey with Legacy started in January 2019, we signed with them to build our pool at our previous home. Overall the process wasn’t bad, terrible communication but it was completed within 16 weeks and looked fine. We built and moved into our new home in Aug 2020. We reached out to legacy for a price for another pool and signed our contract in Sept 2020. While we were there signing the owner Chad Black came into the office to reassure us that they have been hard at work making their business better, that was anything but true. Starting around December we had issues with getting any type of response from Legacy. Their employees lied on multiple occasions about when someone was coming out. They never returned calls nor could give us any answer on the next steps. The “project manager” changed a few times and getting any sort of answer or even a returned phone call from them was a nightmare. They told us some of the equipment was not available and that we would have to wait. I was able to purchase the two pieces of equipment I needed right away with ZERO wait but at a higher cost than what Legacy reimbursed me for even with proof of what I paid (I paid what legacy would have paid). Legacy never ordered equipment when we gave them the initial large deposit. They can’t manage their projects correctly resulting in additional costs for their customers. They have ZERO project management skills and lie directly to their customers. There is an entire Facebook group with HUNDREDS of their customers that are stuck with no communication or progress all while they have made their payments that Legacy demands to move forward. Don’t be fooled by the dates/timeline they promise you or their fancy pool designers. Using Legacy was an absolute nightmare for us and so many others.

Truly the worst contractor I've ever dealt with in the construction industry. I signed a contract in February of 2020 and had a permit in July 2020. It's January 2022 and my pool is still not complete. They lie to you and do not do what they say they'll do. YOU WILL REGRET USING THEM. Also, don't believe any 5 star reviews. They're friends or people paid to write the review. They did not build a pool with Legacy. The picture below is from 1/24/2022. We had a permit 7/30/2020......

Run as fast as you can away from this company. This is by far is the most incompetent company I have ever seen or heard of. They talk a good game for the first few months and then come up with one excuse after another. They are so bad they forget what they lied to you about the previous week. It becomes one lie after another. We are on month 13 of our build and still aren’t close to being done. Is it really to much to ask that they complete the job they started? They take your money, gives promises of a beautiful pool and stall you at every opportunity.

In contract since April of 2020 and as of today still Pool not completed. Always excuses and lies for them to come and do simple work. Last time a worker was in my project was in September!!!!!! The owner even appear at my location promising to have the pool for use for my daughter sweetsixteen after party that was on Sunday November 14 and still no movement. He came around July and made so much promises and request for me to take down the negative comments I had. I did my part but he couldn’t fulfill his promise. Supposedly waiting on breakers for more than two month. No electric job completed, one of the illumination is still above and not set correctly, Pavers job that I paid in full not completed, pavers already looking stain and grass growing from the pavers, my jacuzzi that they are suppose to come and set back in place is just sitting at the side for almost 2 years, have emails saying someone will show up and they never do and then they send me another email waiting for parts. Like I set this project last year in April with the plan of having it ready and my backyard ready for my daughters party. Sadly I had to spend over budget and perform a after party for my family at a hotel for them to use the pool as the came from NY, PR and Dr. You call them no response, you email them and no response or excuses as someone will show up and again since September no one has. The last job perform in my backyard was done on June!!!!! Felt embarrassed with my family as I couldn’t provide them a welcoming in my house as how my backyard look. As well feel I let my daughter down as she could invite none of her friends over to enjoy a great time in celebration. Funny part just install solar panel in my house and only took them 2 month with all process and these people have taken them more than year and half and still not even close to complete. I’ll be posting pictures so you can see what I’m talking about and hopefully no one has to experience this dissatisfaction and disappointment as myself and my family has experience. Due that they keep posting new project and all these amazing picture but in reality the headache is not worth it.

I wouldn’t use them again. Poorly organized and subcontracts every phase with little supervision. Most inefficient operation I have ever been involved with. We are displeased we chose to place our investment with them.

The experience I have had with Legacy is by far the worst construction experience. If I could do negative stars I would. This is the first negative review I have ever given a company. I have given Legacy multiple chances to avoid the negative review. I have emailed and spoke to the weekly to try to avoid doing this. Legacy started out amazing. We signed the contract in July 2020 and broke ground in Sept 2020. We was expecting to be done end of January 2021. Everything was going good until November 2020. then issue after issue. December 2020, Legacy insisted our ejector pipe was out of code. We got three separate plumbers out and none could find a code violation. Legacy refused to provide the code we was in violation of but repeated stated we had to get it in code before they would continue. December 2020, I contact the brevard county coding office. After getting them involved, Brevard county stated there was no code violation. Then things started moving forward in January 2021 until March 2021. We got our deck completed in March 17, 2021 and have been awaiting a work to continue since then. There has been minimum work in now 4 months. I email, call, and text but get excuse after excuse. I get told 3 to 4 weeks for our screen since March. End of June was told our equipment would be installed by end of week. Part of it was but still have boxes with equipment sitting on our grass. I was also told screen company was ready to install as soon as they got their permit. Permit came through end of June. Still no screen. This is after waiting since March to get this done with multiple delays and missed time frames Legacy provide us. Even offered to look at other options in April but was told we would have a screen in 3 weeks base case but 4 weeks worse case. Tile was suppose to be installed for steps and mosaic the last week of June as well. Step tile installed but mosaic not. I was told tile guy was out sick. Once again another excuse, they have more then one tile person. Less than a day (8 hours) of work has been done on-site since March 17, 2021.