Gulfstream Pools & Spa

We had a pool installed by gulf stream pools, which after 10 month was completed November 1st. We had terrible communication the entire process. We also failed inspections I believe 14 times, often requiring myself or my wife home during the 4 hour inspector window. We have made 3 separate contacts to have 2 major problems resolved. First the spa water drains out due to a faulty valve and second our heater does not work. I am at my wits ends to get this resolved. I am going to have to pay another pool company to fix gulfstreams problems.

I spent a full week researching all the different pool construction companies that would service my area. ALL the companies in this region had multiple negative reviews but Gulfstream had fewer than all others so we went with them. Needless to say, we're not 100% satisfied with this company. IF you do choose this company, do not use Scott High as your salesman. He is like a used car salesman. He'll talk an excellent game up front but when the tire meets the road and discrepancies come up(AND THEY WILL),;he'll LIE through his teeth about what he told you at the sales table. And forget about talking to Scott directly after the initial sales gimmick. He never returns ANY calls regardless of numerous email pr v/m's. The subcontractors they hire will bust things in your yard amounting to hundreds of dollars, like concrete curbing and riding lawn mowers but Ted, the site manager will not make ANY repairs as promised. His attitude is "oh well". The only person at Gulfstream willing to go the extra mile is the co-owner, Tim Tennant. He DID make SOME things right. I believe he's just unaware of his incompetent employees and the lies they tell him. I will say after 9 grueling months full of headaches and delays, as for the pool itself, that part, I couldn't be happier with. The majority of their subcontractors did do a good job on the overall completion. That's the only reason I didn't give it only 1 star! Just don't expect this company to surprise you with going that extra mile or CARING WHAT YOU THINK! Just one couple's opinion.

The only pool company on the west coast of FL that should ever be considered to build your new pool & spa. They promised us in 6-8 weeks and we have the nicest pool in the neighborhood. Such an excellent job thanks to their great professionalism, amazing design crew and all the contractors put together make this a fabulous pool and spa. They recommended a sun shelf with a bubbler and an umbrella to chill out in the water, it is incredible.... we just love this pool and spa thanks to all the great staff at Gulfstream!!