Foley Pools

This is the WORST contractor/pool construction experience I have ever had... in fact, I would argue this experience is among the worst regardless of service or product. I STRONGLY RECOMMEND YOU USE A DIFFERENT POOL CONTRACTOR TO BUILD YOUR POOL! The company and their subcontractors will make countless mistakes and they will need to redo every aspect of their contruction more than once. I can share countless examples and pictures of their poor craftsmanship. The company and their staff are highly inefficient, lack any accountability and customer service + communication is almost non-existant. I can share communication history of the five different PMs that rarely responded. I had to chase this company down for any/every response. Be warned there is no supervision of subs at your property. Most are inexperienced and have no overall regard for the quality of the project. Oddly, I have never had crews sleep in wheelbarrels before... but there were countless days with or without crews working so it wasn't surprising. Not once did I see a crewmember clean up the site at the end of the day. The worst of the experiences involved my NEW neighbor. I expressly instructed them, and paid extra money, to not disturb/damage my neighbor's property, specifically the fence and yard which had newly installed turf. As came customary with Foley, there was no regard for property or opinion... they stacked tons of dirt against the fence, their excavator bucket hit the fence and dropped material onto the neighbor's new turf. Repeated agreement to pull and repair fence panels and repair turf eventually became lies as they categorized damage as nominal. I eventually and reluctantly told my neighbor that my weeks (months) of attempting to resolve have stalled ( 3 mos. quickly melted into 6 and counting). My neighbor is considering legal recourse against Foley. Feel free to reach out to me for more information and valid reasons to avoid this contractor at all costs!

I have been asking about fallen tiles and a busted light for a year now and was told they'd let service know. Their after storm tech called me saying he was doing the check and all looked fine.... so I asked him, "What about the water feature pump that isn't running?" Oh, I'll let you know. He called back 10 minutes later saying it was a loose wire. The next day the water feature wasn't working again and hasn't since. I called them and they said they'd let service know. I called again the next week about some more tiles popping off - nothing. My service on 3/25 was skipped. Since this was the second time, I called and told them what happened and that I didn't want to be charged for the skipped service. Was told they'd let service know and take care of it. No call back and was charged in full for the next month. On 4/22 I sent an email outlining my concerns and that I understood they're being busy, but I'd like a call and reason to remain a customer as I'm also in the market for a pool resurfacing and mastic repair. As of 4/28, no response so I called and let them know I wanted to cancel service. I was told service wasn't available but that she would write a note on a pink sticky and they would call me back. I took my lunch break today 4/30, to drive to their office as apparently either messages don't get delivered or they don't care. Since I have no faith in their follow through I hand wrote a note saying that service was cancelled so they could sign it. Told front desk I said I need to cancel and she said she'd let someone know. I replied that I need someone to sign my paper confirming that it's been cancelled. She called someone in the back "Bryan"? maybe. She let him know and said it's been cancelled and I said, ok but someone came by this morning. She said they did it for 5/1. Ok... but no one called me. I said I wansn't leaving without confirmation and she had him send an email, which said "Foley Pools: CANCELLATION NOTICE!! 5/1/21" while she turned around and whispered about me. Couldn't even come out and apologize in person. I had to drive to them to cancel because no one would ever call. Save yourself and use someone other than Foley. I have all documentation including but not limited to phone records with times, durations, and emails.

Do not let Foley Pools on or near your property as they will destroy it and leave it that way. Our neighbors got a pool installed and Foley has left our yard not draining properly, dead sod, missing sod holes in our yard, unlevel ground and broken wood on our fence. We have given Foley Pools many opportunities to fix the issues however they continue to give us excuses and treat us like idiots. My wife left the owner a message as a last attempt for resolution and did not receive a call back.

New pool design and construction. Kevin Foley did a great job designing a pool that would fit into the space and looks great. Overall project was very good and completed within the time frame quoted. Quality of the finished product was excellent even after the issues with the stone work. They would have received five stars except for the stone sub-contractor. During the stonework there seemed to be a disconnect between what we wanted and what got done. Had to have several coping stones replaced due to cuts in the surface. Then had to have the scuppers cut out and repaired due to leaking through the back of the wall. Found out later that the stone contractor subbed the work out to another company, explains the disconnect. Even though the stone contractor had issues, Foley did a great job of remedying the problems in a timely manner and I would still recommend them.