Diamond Quality Pools

Tile, coping, and re-plastering was supposed to take 3-4 weeks. After 5 months, during which they only arrived to work for a few days at a time in short spurts, very little progress had been made. Along the way we identified numerous workmanship defects that they were incapable of fixing or tried to blame others for. They were supplied with specifications for a pool cover box. The box they built didn't come close to meeting the specifications, it was too shallow by over an inch, which means the pool cover wouldn't even fit. They didn't make their concrete forms correctly and one of them collapsed, leaving one wall of the box wavy and with bits of plywood embedded in it. They chipped this out and tried to level the surfaces with partial success. Nevertheless, they'd built the whole pool box out of alignment with the pool. - it is 1 1/2 inches closer on the motor side than on the non motor side. This will cause the pool cover to run askew, likely making it jam up or at a minimum wear prematurely. We had the pool cover installer come out and examine the work several times. He gave Diamond Quality Pools a clear outline of the problems that needed to be fixed, however even after 3 attempts they still couldn't get it right. We spent about 2 months trying to resolve this issue. Since then, we had the pool cover box demolished by an experienced concrete contractor who rebuilt the cover box to match the specifications perfectly within about 2 days. So, yes, it can be done correctly by someone else. In a letter from their lawyer, they are trying to say that "All issues related to the pool cover alignment are solely the fault of your clients, who provided the measurements to Diamond, or the company that created the pool cover." So apparently, the reason why they can't build a pool cover box that meets specifications is my fault or the fault of the company that created the pool cover? This is just the beginning of the problems we faced with them