CASCADE POOLS

Cascade pools started our project New Years 2021, ahead of schedule. We were originally scheduled for February or March 2022 begin date. We were told it would take 6 weeks. About $60k for a basic 16x32 vinyl pool. On 6/30/2022, I have nothing but a dirt pile and a hole with a frame. September 29, I’m just losing faith it’ll get done without a lawyer. Owner Jim Block leaves his assistant Paul in charge of all communication. Yet Paul will tell you he doesn’t do anything but scheduling. Jim will not return calls. We are severely disappointed with the service and the construction of the pool. The timeliness of this project has been intolerable. They had a third party leak company come to our home to assist with a leak in the liner. The liner had a 3 ft tear on the stairs. There was also a patch put on the floor liner that the company never even told us they did. It’s a new pool, it should not have patches. Cascade Pools has received the money way in advance of completion of the projects payment schedule. In addition, we have had insanely high water bills $100’s if not 1000’s wasted due to them asking us to keep the pool full when they never came by to check why the pool was being emptied (hence the leak). This is due to the companies negligence, lack of communication, and poor scheduling. We have had to replace all electrical on the outside of our home TWICE due to poor placement of electrical cords with open wiring and left in puddles of water. The teams that have come here have left their trash all over our yard as if it were a dumping ground. We've had no use of our backyard & have had to cancel events at our home to replace them with venues that we had to pay to use. We had issues with getting the electrical installed. First because they left the unit out in rain/snow and second because of poor planning with the electric company. Someone filled a hole where there is a potential leak near the filter leaving us with little faith and that this will be a future problem. One of their workers came to do work with a bobcat that ended up stuck for 8 hours. He used wood in our back yard to try to gain leverage to get it up. My family cleaned up the 2x4's that were left by them to get the machinery out where he erred on judgement driving. We understood there was some weather issues, however it was the job of the contractor to strategically and accurately place drainage based on the geographical features. In addition to understanding how our land on the water table would impact the timeliness of the job. None of this was brought up, in fact we were reassured on multiple occasions we were almost done, 2 weeks, etc. They told us 3 weeks ago that they would order the new liner and it would be installed within 1-2 weeks. Still not in. And no eta when it will be. It’s sept 29 now. We have a liner. The electrical was rejected by the city. They came and repaired that. Now we’ve been waiting on concrete to be poured for 2 1/2 months.

If I could give five negative stars I would. This guy installed a liner forgot to open up one of the valves and then refused to come back and correct the work. My pool liner looks like crap.

It is my pleasure to recommend Cascade Pools of Virginia Beach to anyone seeking an honest and committed pool construction contractor. Jim Block, and his on site supervisor Gus delivered a top quality product on time, as promised. As a new resident of the area, numerous "horror stories" of non-performing pool contractors were circulated as I sought to find a reputable dealer. Doing our homework, I am very pleased to have selected Jim Block the Owner /Contractor. Throughout the project, hed demonstrated a very low key "what you see is what you get" approach throughout the design phase, excavation, and the wrap-up of concrete selections. Each step was well coordinated and communicated to us on a timely basis. If you are looking for quality pool contractor - take a serious look at Cascade Pools. We are please with our decision.