Backyard Getaways Inc.

Went with them because they were the only company that would build a small pool for us. They also had decent reviews online. We were warned that god forbid anything is wrong with the build, pool companies in general simply DISAPPEAR. Guess what? Two years, no problems. They never got around to coming and fixing the cement around the patio stones they promised a few times to do, but whatever. The big issue that occurred was our lining became stained (from the moment we opened the pool in May 2019) and got progressively worse. We found out the lining we purchased was discontinued. John, the owner sent us a form to complete, which we did, as well as sent the pool water testing forms we saved (we regularly check/test our water at Gibsan). Then NOTHING. Zero emails and phone calls returned. John just didn’t give a flying eff. Neither did/does anyone at the company. They also no longer have a retail portion of the store, so good luck physically stopping by to speak to anyone. I’ve since spoken to a colleague of mine who also used BG to build his pool and he said the same thing. The company doesn’t care once they’re done building and collecting payment. Bottom line, this company isn’t worth the build/the hassle. There are probably worse companies out there, but I would never recommend them for anything, big build or small. Always suss out actual references, if you can. Still trying to figure out the mess. But have given up on this dirtbag and his company. Intended to rate them at a zero, however that’s not an option.