Alcamo Supply and Contracting Corp.

Alcamo installed our pool in October 1998 and since that time we have used them exclusively for opening and closing our pool each year and any and all work or repairs needed on the pool. The opening and closing of the pool has always been completed without incident and on a timely basis. Any and all other work we have requested and that Alcamo has completed for us has not been as positive. The best description I can give their work is that overall it is adequate however the workmanship and end result is sloppy. Customer service I would rate as consistently sub-par and more recently I would rate as extremely poor. The best example of sloppiness I can give is that when they replaced the tile around the top of the pool several years ago the pattern in the tile was incorrectly applied in approximately 40 locations along the edge of the pool. We did not notice it until it was complete and re-marble dusted so we decided to live with it as is. As for customer service, responsiveness is poor and it always seems like you are inconveniencing them when you call to request work to be done. This year was the worst. After opening the pool in April, I noticed that in several areas of the pool the coping had cracked, had become separated from the bluestone deck and was in need of repair and our heater needed replacement. I called Alcamo in April to request service and was informed that they were busy and couldn’t schedule anything until the end of June. Not hearing anything by the first week in July I called again and was told that due to the weather they were behind and couldn’t schedule anything till the end of July. Not hearing anything by the beginning of August I called again and was told that they would contact me the week of August 21st. It is now the end of September and I have yet to hear back from Alcamo for a request for service I made in April. If I had to do it over I would have chosen another company to install our pool. I am currently looking for another company to perform our repairs and service going forward.

John & his staff are very polite and professional, and are a pleasure to work with. Jobs run smoothly and according to plan and come out beautiful.