Select Fireplaces Ltd.

We should have just kept on looking rather than hiring this company. They have acknowledged that something went wrong when their service technician attended our home to service our gas fireplace. However they have taken the stance that they hold no responsibility for the damage that resulted. Deny deny deny, and hollow avenues of blame is all we feel we have received from this company in response to our multiple attempts to address our concerns. We have no doubt they will address this review with more denials and customer blaming. Unfortunately going through legal channels will be incredibly time consuming, expensive, aggravating and stressful, so as much as it pains us, we’ve decided to cut our losses. If we could go back in time, we would have just kept looking and skipped all this… it has been an expensive nightmare.

We had a wonderful experience with Select Fireplaces Ltd. from start to finish. Jim came in person to give us a quote, which the other companies we called refused to do. We all wore masks and practiced social distancing the entire time. Jim took the time to explain everything thoroughly and answered all of our questions in a patient and professional manner. Jim and Jason came to install our new gas fireplace one month later and we are so pleased with it. They wore masks the entire time they were here. Both of them were very pleasant, professional and efficient and they cleaned up so well, that our tv room was cleaner than it was before they arrived! Kimberly from the office was also extremely nice and helpful. She phoned us with information and made sure we stayed in touch by email throughout the process. It was a pleasure to work with everyone from this business. The price quoted to us was also very reasonable compared to the other 2 quotes we got by email from companies who would not come out to price the job. We would highly recommend Select Fireplaces to anyone. and we have already passed on our recommendation to our family and friends. Thanks Jim, Jason and Kimberly!

I contacted a total of 5 fireplace companies for quotes for my basement Fireplace. Jim was the only person who offered to do a in person quote on short notice. A quote was sent from his office and everything was explained in detail within 2 hours of his visit. We hired him and the fireplace install was a success. He took great pride in his work. Kim from his office was also excellent to deal with. I would definitely recommend him to my clients and friends.

We have been working with Jim and Select for 15 years. We always get great installations and the best customer service. We would recommend Select Fireplaces to anyone. Carson Built Inc. Sherwood Park Alberta.

My wife and I are building a home and Select Fireplaces has been our favourite vendor to work with. They provide excellent customer service and have a wide selection of fireplaces to choose from. When an issue arose with our builder at install, Jim and Ardis went above and beyond to help us resolve it. They are friendly, knowledgeable and a pleasure to work with. I could not speak more highly of a company.