Premium Flame

Why Premium Flame? Since 2014, Premium Flame has been one of the world’s largest online e-commerce company focused exclusively on the Fireplace market. Our small but growing team has a wide-ranging knowledge of all the thousands of products sold in our store. We have carefully ensured that all products carried in our stores are crafted with high industry standard only from reputable brands. We understand that there are thousands of products to choose from and that choosing the right one may seem daunting. To save our customers a lot of time and energy, our sales team spent the time researching, testing, and choosing the best products that’ll satisfy your home needs for years. At Premium Flame, our customers have access to products that are not yet available in showrooms or department stores. As an authorized retailer for our manufacturers, we are constantly updating and showcasing new products not available to the public. Everything on our store has been designed so that our customer may feel confident knowing that they are choosing the best products at the best prices. Customer Care Perfection Premium Flame offers customer support via email: support@premiumflame.com. This is the fastest way to ensure the quickest response which is less than 24 hours. We also have a toll-free-number 1-866-123-4567. All orders over $99 ship free with FEDEX Ground service to the 48 contiguous States. Orders under $99 have a flat $9.99 shipping fee. Certain over-sized items must ship via freight. All freight shipments must be confirmed by the customer prior to delivery and must be inspected thoroughly before the delivery is accepted. Authorized Dealer Premium flame is an authorized dealer for over 100 different brands in the Fireplace market. We ensure the lowest possible price to our customers through our price guarantee program, free shipping over $99, a no-hassle 30 day return policy, and outstanding customer service. Hours of Operation Premium Flame is open 24 hours a day, 7 days a week, holidays included. Our sales team is available to take customer phone support M-F from 11am-6pm (PST). Our email support is available 24 hours, 7 days a week. We treat all our customers with respect and are here to help with whatever questions you may have. Should you leave a message, our trained sales team will get back to you promptly.