Luna Chimney Sweeps & Hearth Products

Chimmney sweeped for the first time by Luna. I come home and discover firebox is not cleaned out. I contact them and they inform me that the firebox is not included in the sweep. I have had chimney sweept by other companies and the entire flue, stove and firebox was cleaned and guaranteed to be safe. $500.00 for two hours and the firebox is not included is good work if you could get it. Got me once you'll never get me again. I'll stay with the company that drives an hour to me.

We should have booked this with someone else and I recommend you book with another company. Luna had looked at our chimney before we had natural gas put to the house. Instead of coming out after the gas lines were run (to see where they were), they said they'd be able to hook up a fireplace with the line beneath. Price was fine, but vague about potential cost overruns. They constantly rescheduled work on us to accommodate other customers. None of the appointments or the work happened during the time frames they laid out. When on site they were consistently missing parts and having to leave the house. Luna actually refused to hook up the gas to the unit, so we had to call an additional plumber in to get the line closer to the unit... and Luna still refused to hook it up, saying it was someone else's job. Luna straight up forgot to order or misordered the surround, meaning we had to wait an additional 2 weeks for that to be installed. The appointment for the surround to be installed was supposed to be between 9-11am, but they took on an additional job that paid more so we got bumped without anyone calling us to let us know. TD:LR Our experience with Luna has beep extremely poor. If you are in doubt about working with a smaller company like this, go with your gut and pick a bigger business. If you go with them, get everything in writing on price and set your expectations low on the service you get if you're not spending $10k with them.