August West Chimney & Fireplace Concepts

Charlene, Thank you very much for the review as we sincerely appreciate you taking the time to do so and we equally appreciate the opportunity to service your gas fireplace previously installed by another company. Please don’t hesitate to refer us to any friends and family that are in need of fireplace service and thank you again.

Sincerely,
Curt

Andrew, I'm sorry you felt obligated to post a negative review and my apologies for not getting back to you sooner than hoped. We offered to provide a service to you on an electric fireplace bought elsewhere, as we happen to sell the same brand. The first repair made was more than just like bulbs as the 'flickering motor' needed replacement in addition to the light bulbs themselves. The bulbs were replaced at our cost.

Fast forward nine months you called and said your fireplace wasn't working and was is it under warranty. I explained that likely it wasn't under warranty as replacement parts generally aren't covered for very long by the manufacturer but we'd have to take a look to see what was wrong with the fireplace before knowing.

Seeing that you brought your electric fireplace into our business during the height of our busy season, we unfortunately couldn't get to the diagnostic sooner than hoped. After finally having time to do so, my service tech took the fireplace apart, checked the system from top to bottom and realized the only thing wrong was the light bulbs needed replacement. We can't warranty light bulbs of course, therefore my tech drove to Lowes, bought new light bulbs at our cost of $25.67, re-installed the light bulbs and put the fireplace back together. Our service rate was $95 to cover our service tech's time, driving to Lowes, etc to repair your fireplace.

Again, my apologies for not meeting your expectations on this service so perhaps you'll find another source for your fireplace repairs moving forward.

All the best,

Curt

Lynn, thank you for the review as we appreciate it as well as your business.

Best,
Curt

Lynn, many thanks for both your review and your business. Don't hesitate to reach out in the future.

Best,
Curt