Ryan The Saw Guy

We apologize for your experience and any inconvenience you may have had. We signed an initial contract for $39456 to remove a deck and build a sunroom addition, keeping the roof system as is. That contract and estimate did not include ANY cost breakdown, yet you approved and signed it and paid us draws as well as the final invoice.

Our contract included a change order fee of $250 per change. We didn't want to nickel and dime you to death knowing there were likely going to be some changes, so after the first few changes you asked for, we collectively agreed that those change order fees would be waived as long as you were willing to pay for the additional materials and labor for each change. Some examples include but are not limited to ...

Driving over 4 hours out of our way to go pick up 3 doors that you approved and we installed but you asked us to change them out because you didn't like them. You did pay for the new doors yourself but we picked them up and had to rework the framing in order to install them. You added roughly 100 sf of composite deck including a second level of deck and additional composite steps to eliminate a tripping hazard. You also added over 10 outlets to your project as well as a few other additions and changes. You even asked me throughout the entire project if we regretted taking on this project. Your final total was $53578 with which included roughly 17 changes and/or additions that we waived the change order fees on.

The answer is no, we still don't regret taking on your project. We did EVERYTHING you asked us to do with your approval and without any complaint from us whatsoever and everything was built and/or installed according to code and manufacturers instructions. You also constantly send text messages and emails demanding an unsubstantiated refund...We are sorry you feel unsatisfied and hope you are able to enjoy your new 3 season room. We don't dictate material costs, we simply pass them on to the customer.

This customer decided, after re-writing the estimate 6 times, that they only wanted to pay to have us install their new laminate flooring and new quarter round trim and to remove/replace the toilet and pedestal sink in the half bath. The day we started the install she asked me to finish removing about 30 sf of laminate flooring that they left behind as they removed most of it themselves to save a few dollars. I noticed the trash cans were over flowing from all the flooring they removed prior to install so I asked what she wanted me to do with the trash and debris and she told me to put it inside the garage on the floor and they would deal with it after the city picks up the trash later in the week. We did put all the trash as neatly in the empty boxes as we could and it looked contained and I took pictures of EVERYTHING for proof as we usually do. Upon completion of the install I went over to the customers house and her, husband and I had a conversation, which I cannot prove, in their foyer about the project and they felt I should not charge them to remove 30 sf of laminate flooring and in his words “because it only took like 15 minutes” and he also suggested that I use a device in the future to keep all the saw dust out of his garage. He pointed out that he himself works for a major paint retailer/supplier and he would expect a cleaner garage and he advised that he though it would be a good idea to come up with a better contract. I advised I prefer it simple and a handshake should be enough. I went back over the next evening to sign the final documents and to re-install some of the quarter round as it was not installed properly. I made the repair and they signed the documents, that was on Friday. The following Monday evening around 1130pm she sent an email that I read the next morning and she called me, on my way out of town, to find out if I got the email and if I had a plumber I preferred to use to make a repair on the toilet. I advised that I was very unlikely that anything we did would have caused a leak as it was tested several times upon completion leak free. I avised she should contact a licensed plumber and they should be able to tell her what caused the leak. They called back days later to the service company we contracted through and agreed to release the payment if I split the cost of a new toilet with them which I refused. There was one issue with the floor in the half bath where the flooring breaks that leaves a small gap between the flooring and the trim that is noticeable from a seated position on the toilet. I pointed this out to the customer and she advised to leave it as it was barely noticeable and only from the toilet. Currently she has an open service request for a repair and has requested another contractor make the repair. Guess I should have just given that 30 sf of removal for free when they asked…We have nothing to hide nor did we do anything wrong in this case. There are some things that we will do a better job on with reguard to communication and contracts. Call me with questions. 6149027000