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Detalles de la empresa
Nombre de la empresa
Tile Outlet Etc
Número de teléfono
+1 612-840-8557
Página web
Dirección
Rogers, MN 55374
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3 valoraciones para Tile Outlet Etc
Libby Erickson
Puntuación media: 1 de 5 estrellas
I think how a retailer reacts to issues and the related customers is often a true representation of what’s important to them. When things were going well with this retailer, I was requesting quotes or making a purchase, the sales people were friendly and responded in a timely manner. I didn’t experience the same when there were issues. I made multiple purchases and multiple shipments were delayed and I never received a phone call that they would be late. The sales person purchased too much tile (I have almost 2 full boxes left) and flooring (I have 2 ¼ full boxes left). When we ordered the floor heating, it was not only delayed, but not big enough and the electrician had been rescheduled multiple times so I had to order overnight via another vendor. When I contacted Colleen, the manager, and she said that they would not allow me to return the unopened product because they were special orders, even though it was their salespeople who made the mistakes. She put the blame on me and the contractor, e.g., the drawings must have changed or the contractor provided the wrong measurements. The drawings never changed and the correct measurements were always provided, but there were multiple people working on an order, which is why the incorrect size of floor heating was ordered. I explained that I have over $500 of unopened product so Colleen said she would look into the details and call me back. I have called her twice since then and left messages and she still hasn’t called me back. That was a month ago. I am very understanding with delays given the current environment we are in, but this is disappointing.
17 de Junio de 2022
We are redoing our kitchen and bathroom and chose the majority of our tile from here. They were great to work with and reasonably priced. I loved the huge selection.
11 de Mayo de 2016
I would seriously consider placing this store at the bottom of your list when considering where to shop for tile. Instead, spend your time and money at a store where your business is valued. This store does offer a great selection of tile. Unfortunately this is where the "great" stops. The service and accuracy on the fulfillment of our order was horrible. We traveled 50 miles to purchase tile from the store for our kitchen. It found the tile we liked, purchased it, and they loaded the tile for us. A few days later we set up to have the tile installed. It was at this point we discovered 75% of the tile we received was incorrect. We contacted the store and were told to bring it back and they would exchange the tile for correct tile. We were not provided one apology during the phone conversation. We made a second trip to the store a few weeks later and they exchanged the tile and assured us it was correct. Again we set up to have the tile installed. And again we discovered the tile we received was incorrect. The contacted the store again the following day. The gentleman we talked to did apologize this time and offered to have us come done and they would exchange the time again and this time we will open the boxes to be sure. We again made the 100 mile round trip. After arriving at the store we were told they did not have the tile we purchased, and it would take 2-3 weeks to get it. After receiving the call, we made one final trip to pick up the tile. There willingness to make this right was pathetic. The lady who we spoke to, who was one of the owners, was more worried about ensuring they still made a profit on the deal. In the end, after driving a total of 300 miles and wasting 6 hours in the car we were offered a refund less then what we spent in fuel trying to fix their mistake.
1 de Septiembre de 2015
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