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Sobre nosotros
Jeannie's is the authorized dealer and service center for every major brand of appliances and electronics and authorized installer of DirecTV, and Dish Network systems.
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Detalles de la empresa
Nombre de la empresa
Jeannie's Tv And Appliances
Número de teléfono
+1 812-299-3508
Página web
Dirección
Terre Haute, IN 47802
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3 valoraciones para Jeannie's Tv And Appliances
Puntuación media: 3.7 de 5 estrellas3.7|3 valoraciones
Calidad de trabajo5.0
Comunicación5.0
Valor5.0
Brad Grabow
Puntuación media: 5 de 5 estrellas
Just said goodbye to Aaron, the technician who was dispatched to service our Samsung Frame TV. The service call was arranged through Samsung Support, though warranty coverage has expired. (We would not have known about Jeannie's otherwise.) Appointment was scheduled only 1 day after submitting the request, and the appointment date was only 3 days later. Points for promptness. Technician Aaron arrived as scheduled and with advance notice of his arrival time. Points for communication. Aaron is an engineer who previously worked for Samsung designing product relatability. Huge points for technician knowledge. Aaron quickly tried an inexpensive fix but the problem was elsewhere. Points for ethics and customer savings. When fully diagnosed, the repair would have cost 2/3 that of replacement, so we chose not to move forward with the repair and to pay only the trip charge and diagnostic charge, a reasonable $129. More points for customer savings. Aaron also provided great advice about selecting a replacement, based on his firsthand knowledge of how Samsung builds its biggest TVs by hand and those have much lower defect rates. More points for technician knowledge. And throughout the entire service call, Aaron proved friendly, trustworthy, experienced and helpful.
Our experience with Jeannie's TV & Appliance was outstanding.
30 de Diciembre de 2023
Tony Carpenter
Puntuación media: 1 de 5 estrellas
Short Version: I had a leaky washing machine I needed serviced. Instead of fixing that, the technician argued with me that it was the dryer and said he would come back out for free if was actually the washer was leaking. The washing machine is still leaking and instead of coming back to fix it for free like the technician said, they want MORE money to come out to fix it than they did the first time ($90 service fee VS $160 not including any parts or labor).
Long Version: Called Samsung because my washing machine had water collecting underneath it. Service guy came out and said it was from the dryer vent not being attached properly to vent moist air. I asked him to look at the washing machine three times because the water was collecting on the ground underneath it and he refused. He said if that were somehow the issue, he would come out and fix it for free. I called back two weeks later and they no longer service my area. After going back and forth with them for weeks, they said they would come back out if A) Samsung could assign it to them in their system B) Samsung would cover the parts and labor for the fix and C) I would have a $160 service fee for them to come out instead of the original $90 I paid the first time. Their reasoning for the $160 was that the technician didn't charge me correctly the first time for millage. They didn't care that the technician ignored my requests on the original service call and outright refused "to come back out for free" as promised by the technician. It's not often I'm blown away by pure unprofessionalism, but wow. Just wow.
16 de Enero de 2018
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