Black Brick Studio

Whilst We would usually avoid discussing such matters in public, your insistence on damaging our reputation must be robustly defended by the facts especially considering the damaging effects this review has on not only the company but the hard working staff members that work here. The affects that reviews like this has on a business are unfair and therefore we are forced to reply to you on a public stage.
Here are the facts of the matter in this case.
Upon thorough investigation of your case, we've found discrepancies between your review and our records. Our team dedicated extensive hours to fulfill the agreed-upon work, striving to meet your expectations to the best of our abilities.
The brief provided by you was with the understanding that we would receive all necessary information, important dwgs were left out and took our team extensive hours to produce plans that were not part of the scope. You then demanded an unrealistic time scale to complete these or a refund. We where happy to continue the work and working with your planning consultant, not once was the work disputed as stated in emails to yourself Thus, it's crucial to clarify that we remained committed to completing the brief as outlined in our agreements even with the additional workload not agreed in the scope of works. Any suggestion of refusal to fulfill our obligations is unfounded and does not align with our values as a company. You then proceeded to throw around false and damaging accusations and with this we as a company made a decision to terminate our contract with the small deposit covering the time and hard work of our staff producing work for your scheme.