Zaxx Cabinets

Working with Zaxx was an absolute struggle in both process and quality. I would tell a friend to look elsewhere for cabinets.

Honest pricing and just overall friendly service. Also got real wood cabinets for less than some of the composite or plywood options quoted from other places. The real wood really glows- makes a big difference. Highly recommend.

Had a few issues with kitchen cabinets ($8500 order) and that is in process to be corrected. One cabinet was missing a shelf and when I called the Maplewood office they instantly jumped to the conclusion that the this particular cabinet did not come with a shelf. After I pushed the issue, I was told that the mfg. found the shelf. I wonder why I didn't get a phone call or e-mail stating that they found it, My main issues was on the sales side. The office I worked with was Maplewood MN. The primary issue was getting information. It was difficult to get them to share 3D models and stain colors so I could match our door, trim, etc. I was told that the stain color was proprietary and I had to take a door to have it color matched. Basically anything related to customer convenience was inconvenient. I have many remodel projects pending and I will think twice before ordering from Zaxx's in the future. I was going to get my counter tops from Zaxx's but decided to pay more else where to avoid the lack of customer service issues. The sales person I worked with knew the product well but anything to do with ship dates, 3D models or stain color was off limits as to any details. One other odd thing happened. I was under the impression that Zaxx's manufactured these cabinets. That was my mistake for assuming that. I purchased from Zaxx's because I didn't want to give the order to the local big box store. When I was asked the owner, I was told that the cabinets are actually built by Country Cabinets. The odd thing is that I found a sticker in a cabinet that says it was made by De Pere Cabinet, Inc. The delivery date was better than expected and cabinet quality was mostly as expected. With some simple demonstrated changes to customer service I would consider working with Zaxx's in the future.

Zack and the team at Zaxx Cabinets were great and couldn't have made it easier. The work and quality of cabinets are also a cut above everything else we looked at.

Would not recommend. Frustrating, forgot part of my order and told me I could come and get it. Did not follow through on set times to meet. Not worth the aggravating experience.