We hired Glen Watson at Texas Cabinet Company in Grand Prairie, Fort Worth, TX. for kitchen cabinets in the beginning of January 2021. Glen promised the cabinets would be done by February 19, 2021. 2 weeks prior to Feb. 19th, he talked both my contractor and me into letting him paint the cabinets, saying "They will look badass, I do a great paint job, I bake the paint on....." etc.. We all agreed.
The DFW snowstorm hit Thursday, Feb. 11, 2021. We understood things were delayed. Then it was problem after problem since then. It was raining, it was too humid, paint wasn't drying, it was his birthday, he was leaving for a 4 day weekend celebration, then he got sick, then it was the paint company's fault the paint was bad, etc.. Excuse after excuse.
Next thing I know, Glen's son is coming over to install cabinets on March 5, 2021, although, Glen explained how he doesn't trust anyone to install the cabinets properly except himself. When Jason comes with the cabinets, the doors are missing because they still aren't painted yet. Jason and his crew showed up at 1:00 PM and worked until 4:30PM on Friday, March 5, 2021. Jason, his wife, and crew came back the next day on Saturday to fix paint, fingerprints all over cabinets, caulk, fix errors, etc....All the while Jason and his crew were saying they are not painters, this is not usually the job they do, and this does not look like the quality work Glen usually does.... etc...The paint was STILL tacky, with imperfections everywhere when they left. They also left cabinets and drawers all over the house, that we had to clean up and store in a room so that our contractor could continue to work. Glen showed up on Monday March 8, 2021 to look at the cabinets with my husband and our contractor and he apologized about the cabinets stating "I'm sorry, this is not the work we usually do, must be bad paint, I will come back next Saturday, March 13, 2021 and fix this!"
Glen never showed Saturday March 13, 2021. I, nor my husband, ever got a call, text, or email from him. He finally showed up at our house Monday, March 15, 2021 saying he thinks the cabinets look great and there is nothing wrong with them, and that he was not planning on fixing the problems. A blatant lie from just a week prior. Glen did not apologize at all for the delay and problems. Apparently, he does not have any business ethics at all. I told him that our contractor, Glen's own son who installed them, and my husband and I were not happy with the cabinets and that there were problems that needed fixing. Glen got aggravated with that and said 'Fine, what do you think this paint job is worth?" I said this is not a $5500.00 paint job that you charged us, but about a $2,000.00 paint job with all the problems that are still showing. Glen said Fine and left. We just want the cabinets that were agreed upon at the agreed upon price.
Today is 1 month since the cabinets were promised, and our kitchen is still a disaster zone.