ProSource of Sugar Land

Going through a complete bathroom remodel when I chose to use Christine at ProSource. I had the worst experience ever. When we first met with her we were there for 3 hours and picked tile for my floor and shower tile I have pictures, I had the receipts I had the price guide that she gave me while we sat on the table with the tile in front of us. When it came time for my contractors to pick up the tile and come lay them in my house she had ordered the wrong tile. My contractor had to go back and forth with them because they don't accept returns even though it was their mistake. Finally they said we can return them but they would not return the open box and now I'm already out money. We finally pick up this correct tile and they shorted me three boxes so now I'm out another $168 and my job is delayed again. I sent email however she never responded to my emails until I got my contractor involved. I don't know what happened there but I guess my contractor ended up refunding me the money so I wouldn't contact an attorney. I don't think it was my contractor's responsibility to have to pay out of her pocket for ProSources mistake. I also have emails showing I approve the amount for floor tile, shower tile and grout. I spoke to Christine we verified again and I have it in an email. However they did not supply the grout. So again they stole money from me. I would never recommend this company to anybody

Huge inventory, extremely knowledgeable and experienced rep, Christine. Her expertise and practical advise made my remodel experience fun and very rewarding! Absolutely loving my "new home"!

Great selections but there are issues with store personnel. The Prosource person who ordered the tile messed up the order, which added several days to the job. The most aggravating thing about this is he did not take responsibility for this error, and did not try to do anything to expedite the order. His attitude seemed to be, oh well. I called the store manager several times leaving phone message to call me back to let him know that the order was shorted by 10 boxes of tile! The store manager never called me back. In addition, we used a contractor refered to us by the same Prosource person who didn't order enough tile. The results were absolutely terrible. About half the tiles will need to be replaced, because the tiles are grossly uneven. You could actually trip on some of the edges because of differeces in elevation between adjacent tiles. Our home is tore up, we can't move anything back to the room because the tile is messed up and needs rework. All the other rooms in the house now have overflow furniture etc from the room with the bad tile job. Our living conditions are cramped and very inconvenient. I will say though, although the contractor appears to be a very good person and promises to fix the tile. We will see how it goes. Hopefully our lives/living conditions we become normal again soon. This has been a nightmare.

Horrible customer service. Company merely upcharges tile from other local suppliers. I had to pick up tile from other suppliers, but pay ProSource. When I discovered that half of the tile I picked up was broken, ProSource caused me extra delay and forced me to wait until ProSource received a refund from the local supplier before receiving a refund. Why buy from ProSource?!

Shianne is very knowledgable, she always goes the extra to make sure things are right. She is very capable of designing beautiful and functional kitchen & bath cabinetry. As a professional contractor I really appreciate how perfect her designs are. It's so important to have a professional like Shianne to work with if you want it right the 1st time and to be able to get the dream kitchen or bath within your budget. Thanks Shianne