Kitchen Designs by Giovanni

We started our bathroom remodeling adventure with Giovanni in Feb this year. I personally demo'd the bathroom so it was ready when they started remodeling, 1 Apr. Much of their time is spent correcting errors in their workmanship, quite often nobody shows up to work. After going through 2 project managers over the course of the project, Giovanni is overseeing the scheduling...he's never been to the project site...this small bathroom is still not complete 7 months in... The room is approx 8' x 12', 1 tub, 1 shower, commode and a vanity...nothing out of the ordinary. I was told by the salesman Marcello it would be a 4-5 week job...I had never met Giovanni. That time frame was good since my workcenter currently has an accommodating tele-work policy; between that & personal time I could be home for the workers. For the entire span of this project it's been hit or miss on workmen showing up. There were good days, but there were weeks nothing was done, or workmen would show up late in the morning and stay only an hour or two. Scheduling seemed completely random; I had to start pumping the project managers for their schedules, trying to find who was coming when so I'd know when I needed to be home and when to not waste my time. It's now Aug, 7 months into the project...I had to be on the road for 2 weeks mid month and I let the Giovanni team know I wouldn't be home. This is when I was notified the 2nd project mgr was removed from the project and Giovanni was now in charge...nobody contacted me, I found out when I made the call. That first week of Aug nobody showed, nothing was done. When I returned, that Monday, the glass shower door installer showed. He had to "grind" a tile to accommodate the door...aside from being unsightly he damaged 2 adjacent tiles. The next day the tile guy replaced all 3 damaged tiles along with associated tile work. For the month of Aug, 2021 only 2 days of work were accomplished, one of those days was partially spent fixing poor work from the day before...and we're going into Sep, month 8... A humorous debacle was when they tried to install the new bathtub...nobody measured to see if it fit through the door! The tub was too wide, so after installing the floor, tile & drywall they had to cut the wall to add a wider door...I expect a team (used loosely) that's been working the bathroom for many months would have addressed this simple issue earlier... NOVEMBER...there's been no progress since September...Giovanni had never been to the site (contrary to his advertising touting his personal involvement) until I implored him to look at the job himself...his only time on site was a reuctant 15 min visit on 8 Oct '21... 10 month into the project and we're still awaiting drywall repairs, grout repair and a replacement vanity...the original vanity ($$$$) was defective and after I showed them the defects the agreed to replace it, still they proceeded to install the defective unit. It's Dec, nobody here since Oct, still not finished.

Bathroom is left on finish terrible tile job store on even plumbing install incorrectly supposedly by professional master plumbers project manager walked off the job now I’m stuck with a bathroom that’s in complete able to take showers no response from Giovanni and his team for week jobs going into six months