Premier Custom Homes

Horrible would be kind. WE ARE IN LITIGATION AS THINGS ARE UNWORKABLE. Nothing happened on time or as the agreed budget.

If I could give negative stars I would. Buyer beware... STAY AWAY FROM PREMIER. At first Mark seemed very knowledgeable, organized, and established. We built in the Tulsa area and he assured us that he had great working relationships with his subs, that he had a bit of control over the subs since he provided them with so much business, that he got the best prices because he did so much business, etc. In reality, the Tulsa branch of his business was non existent. He had no reliable subs in the Tulsa area with which he had done long term business with. The subs in okc that he likely counted on for work either refused to come to Tulsa or applied extra charges for the drive and Mark did not factor those costs into our budget. We ended up having to find several subs ourselves because either they didn’t have anybody or the subs they had were significantly more expensive. We had to do several things ourselves in physical labor because their sub’s work was subpar. He boasted he could build the house in 6 months and at the cheapest price we could find. It took a year and $30k in overages to build a house that is still not complete but he is refusing to warranty his subs work. We went through 5 superintendents throughout the year which is testament to how difficult he is to work with. He promises all these things and doesn’t deliver. Our superintendents were set up to fail, no resources, no training, no reliable subs, unrealistic budgets, etc. Very quickly into the build we encountered a lack of meaningful communication from the superintendent and Mark and subpar quality and efficiency from their framers. This ended up costing us an incredible amount of money with which Mark could not explain away. We continued to experience similar issues where things were over budget or taking a long time because they didn’t have subs to do the work. The lack of communication between mark and the superintendent and between mark/super and the subs and between the superintendent and us was astonishing. Things were wrong, brought to their attention and corrections were not made in a timely fashion which costs money. Bottom line, their mistakes end up costing the homeowner. In addition to the lack of communication and costly mistakes, Mark inadequately figured our budget. Literally, our bank confirmed his budgets all look very similar regardless of the type of house. He does not get actual bids from subs prior to compiling a budget. The budget is so important because that budget is the amount of funds that the bank approves you for. So once our funds were exhausted, we had to secure other funds in the amount of $30k. Some of the overages were extras we wanted but a significant amount of that excess was a result of his inability to be accurate on the budget. Mind you, we found several of our own subs because we found cheaper people... so had we used all the people he had we would have been even more over budget. All of this was a nightmare. And we understand that all builds run into problems but what we didn’t expect was for Mark to be unwilling to help. He REFUSED to meet with us to discuss the budget and his GC fee (since we did so much In the build we felt as if his GC fee should have been reduced). He has been adamant we sign a mutual release agreement so he can save his own reputation and since we have declined signing, he refuses to assist with other ongoing outstanding issues. With his behavior, I’m sure he will not honor the warranty that is included in the contract. Seriously.... stay away from Premier.

My wife and I debated about whether to buy a house as is or build a custom home. Then we heard about Mark and his team, and after talking to him decided to build. He listened to what we wanted and made it all happen. The supervisor that we have has been awesome, any questions or comments that we have he answers, and has ALWAYS been available to us no matter what time or day it is. I would HIGHLY recommend Premier if you are even looking at buying a home. They are the way to go, and unlike any other contractor out there.

If you want a custom home, Mark and his team at Premier Custom Homes are the way to go! From the very beginning, they were there to explain the process and customize our home just the way we wanted. Having never built a home before, Mark gave us confidence that our dream home was in the right hands. Very responsive and there to answer any questions, the knowledgeable staff is extremely helpful. Premier Custom Homes truly cares about their customers and building the home of their dreams! We couldn't be happier!

After meeting with many custom home builders in the metro we met with Mark and his team, and let me tell you what a breath of fresh air... Many builders will tell you what you want to hear but not how your going to arrive at that destination within budget. Mark will shoot you straight and that's what we wanted... Within a week we had a realistic budget for what we wanted, and after a few tweaks we were off to the races. Our house turned out beautiful and my wife was very happy with the attention to detail, if your looking for a custom home builder who knows what he's doing and backs his words up with action, Mark and his team at Premier Custom Homes is the way to go!

My husband and I would highly recommend using Premier Custom Homes! We were given a budget in three days, and our quote was $60,000 less than any other builder. We have been under budget throughout the entire build. Everyone at the office is so nice and helpful.