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Detalles de la empresa
Nombre de la empresa
Amber Kennington/Boulevard Homes
Número de teléfono
+1 505-507-0451
Página web
Dirección
1914 Rio Grande Blvd. NW
Albuquerque, NM 87104
Seguidores
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3 valoraciones para Amber Kennington/Boulevard Homes
We purchased an existing contemporary house, and wanted to update and customize it. We had heard great things about Boulevard Homes, so we gave Amber a call. Her design and material suggestions were creative and very smart, the price of the work was fair, her crew was very honest, reliable and quality-minded, and the finished work is just gorgeous. The work we did with her really elevated our house. We look forward to working together on other projects in the future.
10 de Diciembre de 2013
Hillary Smith
Puntuación media: 5 de 5 estrellas
The first time we walked through, we were in love. Sunstainable details, contemporary yet very warm, the perfect amount of space for my small family. We put our home on the market that day and 6 weeks later we would be moving in. Amber Kennington was extremely easy to work with when deciding final finishes and details. Already slated for the Parade Of Homes, the task of moving and decorating in a very short amount of time seemed a little terrifying. Amber helped me get things situated, even enlisted the help of her family as well. As with any property, a couple of things would need repair and Amber was quick to respond with numbers and advice. This past week we had an unusual cold snap and Amber sent a note advising how to protect our plumbing, very thoughtful. That would sum up my experience with Amber Kennigton.. she is very thoughtful and professional with each aspect of the process. Our home was voted "2011 People's Choice" for the Parade of Homes. We are still in love.
9 de Diciembre de 2013Última modificación:10 de Diciembre de 2013
loramiller
Puntuación media: 1 de 5 estrellas
We contracted with Boulevard Homes to build our new home and had an awful experience with the whole process from beginning to end. The builder did not honor our contract in the first year as the problems began happening. Hundreds of screws have popped through the sheetrock, sheetrock tape is coming off of the walls, heat and air conditioner have failed and new contractor has documented that the original installation was done incorrectly causing the furnace to stop working. We showed all of this to the builder only to get an empty promise of some reimbursement which has not happened after almost one and a half years. There were problems of poor drainage on the lot which we had to absorb the cost of correcting and our list goes on and on. We would not recommend this builder to anyone and have not. It has been our worst nightmare!
21 de Agosto de 2013
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During the 7 months in which I worked with these clients to design and build their custom home, we had a very amicable working relationship. They were excited for the home and pleased with its progress – even giving me a Christmas gift during construction and surprising me with a gift certificate for a nice local restaurant to say “thank you”. The husband was on site almost every day, and we had a very friendly relationship. During that time he told me lots of stories - many of which touched on the conflicts he’s had with other people (including a previous builder whom they’d fired and the “idiot” realtor who sold their last house). There were even other stories of a more personal nature he described that made it clear he was easy to anger and prone to conflict, but I hadn’t seen that anger firsthand.
As soon as we got close to completing construction, though, the way he interacted with me and treated my subcontractors took a sharp 180 turn. He had gained a reputation at the end of the project and in the weeks after for chewing out and insulting my subcontractors when I wasn’t around. He even went so far as to send a ranting, vitriolic email to my fantastic cabinet maker calling him a “failed, dishonest fly-by-night” and telling that he “got what he deserved” with the “utter failure and demise” (these are direct quotes from his email to the cabinetmaker) of his decades old family company (which had a stellar reputation as the best custom shop in town) after they had to close due to the housing slowdown. And this poisonous rant was because the cabinet company hadn’t responded immediately to fix what the homeowner himself called a “minor warranty issue” - a 1/8” misalignment on a pair of glass cabinet doors in an otherwise gorgeous kitchen.
Unfortunately, the anger and drama doesn’t end with the house itself. I went outside one evening to hear him aggressively chewing out (with profanity) one of our other neighbors (who is seriously the sweetest person) because one of her teenage daughter’s friends had blocked 1 foot of his driveway with her car. Even though he could have easily gotten out if needed, he made her call them to come back home (from the middle of their high school prom no less) to immediately move the car or he would have it towed.
As for our dealings after move in, anyone who has had a home built or remodeled knows that small imperfections and warranty repairs are a fairly typical part of a newly built house and this one was no different. I told the homeowners numerous times after they moved in (both in person and in writing) that I stood ready to help address a punch list once they got settled in and would remain available during the warranty period, should problems come up. Instead of calling me to discuss how we can address punch list items together, they made unilateral decisions to:
1)Tear out, return to me (used and now unreturnable), and deduct from my final payment almost $500 for a pair of lavatory faucets because of a scratch on one escutcheon (which I could’ve had replaced by the manufacturer if they’d ever given me the opportunity).
2)Refuse installation and deduct from my final payment the expense of track lights, puck lights and rope lights that they’d previously approved (which my installer had already opened for installation), and
3)Return (and not reimburse me for) a $350 furniture piece I had picked up for them from an out of town Ikea store as a personal favor to them (not a part of the building contract) after assembling it and deciding they didn’t want it after all.
On the three occasions they actually called or emailed me about warranty problems, I got my subcontractors on site the very same day:
1) A water meter that froze on a very cold day, which I helped diagnose and fix at my own expense with my own plumber (because the water company itself was slow to get a technician on site) despite it being a utility company issue and not a warranty/house issue.
2)A problem with the furnace because my HVAC contractor had made a mistake in installing it that required it to be shifted and reinstalled. I brought out a technician from a very reputable heating company (in business for 50 years), who diagnosed the issue and gave me a proposal (for $1600) to correct it. I approved the proposal (with the bill to be sent to me) and scheduled the service for the next day. Realizing the urgency of an out of commission furnace in the middle of a cold January, my heating company picked up the parts and scheduled the job for the next morning. When they showed up to do the work, the homeowners turned them away, saying they had decided to use “their own” contractor to do the work.
3)After a very heavy rain, the backyard had some standing water. Although it was not high enough to compromise the house itself, I offered to install a gutter system (at my expense) or have my own subcontractors dig out an additional on site pond. The homeowners declined my offers, and deducted the cost of having the work done from my final payment. They chose to supervise the work directly but the work was done at my expense, not theirs as they’ve said.
As for the drywall repairs, they have worked with my drywall contractor directly since move-in and have not involved me at all. Generally speaking, though, the drywall company I work with is very well regarded and they’ve completed drywall on 5 of my other homes (including 2 since the home in question) without any problems out of the ordinary. The owner of my drywall subcontractor has walked the house with the homeowners twice (most recently in January of this year) and has made it clear to them and to me again today that he remains willing to stand by their work 100% and to fix any remaining problems with their drywall. He told me that they have cancelled or rescheduled appointments with him twice and still have not called to schedule the repair work with him in the 10 months since.
I know that they really regret moving to New Mexico (away from their son, who lives in Texas), and have not felt at home here. Unfortunately, since this house is the only thing keeping them here, it has become the lightning rod for all of their frustration and unhappiness.
Despite what's stated in this one unfair and untrue review, my company builds quality homes and conducts business professionally and with the highest integrity. Because of that, I have many happy clients more than willing to provide a more accurate and level-headed perspective on my work. Should any prospective clients want to hear from other past clients, I’d be happy to put them in touch.