vidaXL LLC

We purchased this useless four poster double lounge chairs. With missing back panels nothing to lean on, we can't use this after spending over $500. We have attempted to contact the Seller and they do not respond. Buyer beware!

Terrible customer service. I purchased a coffee table, they sat on my money for over a week, THEN sent me a message informing me that they are out of stock and I will get my money back within 5 business days. Now the sale is done, my money is with the merchant and they didn't bother to contact me until the shipment was supposed to arrive at my house. Busch League. Maybe product quality for the price is good (I'll never know) but it is obvious they are cutting corners on customer service.

I was a little skeptical at first because of all the reviews I read but, I was also looking for a deal because after buying a new house we were a little low in funds. I ordered about 1200$ of pool patio furniture and when my order came in I was shocked at the quality. I can sometimes be pretty critical of home decor. Lol, I’m the women who pays 3$ for a dollar general tiki torch then, take it back bc it wasn’t Home Depot quality (that really happened &, the 10$ tiki torches were much better in the end). The reviews I read didn’t hold a light to what I received. First off I received my shipment within 2 wks of the order. My order was quite large so it came in pieces within 1-2 days of each other. The reviews I read were mostly about how “confusing” the instructions were, items were missing, damaged or late. I assembled all of it, the instructions were included, all the screws and equipment was labeled & organized (seriously it’s not what I expected at all). If you can read the instructions that come with a LEGO kit then you can put this together. I mean it doesn’t tell you how to slide a washer on the screw. The only issue I had with the final product was easily fixed with common sense. There was a wobble in the wicker table but, when I flipped it over there was a foot pad that wasn’t all the way screwed in. Also, when I received the PDF tracking form I noticed one of my items were left off and I e-mailed to see if maybe it was supposed to be shipped separately and I received a reply within an hour and a new tracking PDF with my entire order listed. It was a simple mistake easily addressed/fixed. I am a real, working, middle class American consumer, throwing this out there to help others having the same “should I do it? Is it a scam?” thoughts I was having about vidaXL. This is actually a site I will now go to for quality deals. They quickly address any concerns you bring to there attention. They send a tracking slip for you to be able to check on your goods and the arrival date. All products were organized labeled & safely packed for delivery.