Messer Design + Construction

We truly strive to please all of our clients but unfortunately on this project we have a client that is not pleased with our work despite the fact we did exemplary work on this project. This situation has now been handed over to our attorney for further handling since they hired a lawyer and made demands upon us. To this date, we have not been paid in full for this project. It is unfortunate that you have failed to miss the scheduled mediation and have since then failed to be available for the re-scheduled mediation.
Messer DC has always had a stellar reputation in the community and we treat our Clients, Employees and Colleagues with utmost respect and kindness. In this situation, it is clear that our ideals do not align with this client. We simply want to be paid for all of our work and move on.
Per the accusations above, the shower door enclosure was designed and approved by you and your Designer. Once it was installed, you did not like it. We paid for half of the shower glass enclosure out of pocket since you did not like it. We then offered to have it replaced with another shower glass enclosure of your choice and this is your response via email on 1/18/2023 “We wont be happy with a new shower glass option as the vendor you all use only has a few finishes for the shower door hardware and it wont match what we have”. So we provide 2 resolutions here: 1. We paid for half and 2. We tried to replace. Both were unsatisfactory.
The fireplace has an applied venetian plaster and it requires a trim piece to meet the floor. This is a standard in the build community and we have tried to install it many times. You are unhappy because you wanted the venetian plaster to finish to the floor, which could have been done but it was not spec’d until the end of the project. Again, we have offered to install the trim work around the fireplace, redo that half of the plaster and install the steel trim around the firebox yet none of these reasonable proposed resolutions were acceptable to you.
Regarding the “sloppy caulk and grout”, I personally walked the job site with you when the painter and the tile crew were wrapping up our third punch list trip with you to make sure you were satisfied and you said it was fine. We would have been more than happy to have them fix more if you would have asked. All the while, we still had not been paid in full but we continued to try and make you happy.
You have a beautiful home that is now featured on your designer’s website that many people only dream of living in one day. We went above and beyond to make this situation better and it is clear that you simply did not want to pay us in full for our work, labor and materials.
We would welcome anyone reading this review to please reach out to us and we would be more than happy to tour you through one of our many beautiful homes and connect you with current and past Clients who were exceedingly pleased with the quality of our work and craftsmanship. We also continue to be referred to clients by the Designer and Architect on this project.

Alexa Messer, Co- Owner