Home Maintenance Solution, Inc.

Thanks for the kind words, Patti! We try really hard to bring excellent service. So glad it's helpful to you!

Rich, I'm sorry that you feel shorted on this repair. I'm glad that you posted your experience for others, though. It's good for others to be able to see that we don't have 100% satisfaction.

If I don't set the expectations right, then this can happen. I believe that I should have gone out to take a look at your small repair instead of having you send the picture. I was just trying to help you because of the very short time frame that you had.

I do want to clarify that I did include the $65 trip charge in my quote. I planned on 4 hours, but it took him 4.5 hours. We discussed ahead of time that this was an approximate price based a picture that you sent and it could vary. Also, you asked my guy to look at a non-functioning light while he was there. This wasn't mentioned when I was first told about the job. He had to remove the light and switch to check for wiring problems which could have easily amounted to the extra half hour of time that you saw on your bill. Did you expect us to do this for free?

The cracked ceiling tiles are a result of the ceiling originally being installed, by someone else, too close to the floor joists above. You can get new ties, but they won't go in without being bent or cracked because of the way the ceiling was installed.

Again, I'm really sorry for the disappointment. Best to you on the sale of your house!
Bruce Petrov

Thanks for the thorough review! We value you highly as a customer!

Thanks Dale! I appreciate you as a customer. Don't ever hesitate to reach out if you have questions.

Thanks for the kind words, Dawn. I appreciate you mentioning those thing that our company does well!

Thanks for the positive feedback! I appreciate all of our clients!

Thanks for the nice review... All the best to you!

Thanks for the great report! We are very glad that you are pleased... we hope to help bring your family home!