Charter Homes & Neighborhoods

One of the worst decisions is to buy a house from Charter Homes. They cut corners every possible way. They used cheap materials (doors, windows, fixtures etc) and low quality construction work. We had so many issues in the first year and their 12 months warranty is hard to deal with. They will make all arguments to prove it is not covered under warranty. We ended up calling a handyman and fixed ourselves. They left no top soil for grass to grow. They scraped and sold the top soil to a company which is selling the same back to us so we can grow grass. Then their Terra park is another joke. At the time of purchase, they claimed the Terra Park was going to be a perfect attraction for us, but they ended up putting just one pavilion and left the landscaping in the worst possible condition in that area. If you have a choice, STAY AWAY FROM THEM.

Highly Highly recommend stay away from this builder. Poor quality. There are cheap homes that are pieced together. Under contract on a town home with a major crack in garage floor and they refused to fix. Walls are all bowed out and straight. Look at other complaints of leaks and continued problems. Charter homes is breaching their own contract and will not refund earnest money deposit even though contract clearly says to do so.

After multiple “foremen” for the build it was completed. Neighborhood not as advertised in their images. HVAC failed 6 months in. Multiple (4) leaks, HVAC failed again, neighbors have had water damage due to leaks other neighbor has had HVAC fail. All within 5 years. Perception is that Charter Homes did not deliver as advertised. They are out to sell homes and then not back them. I have seen a constant change of subcontractors (most of which drive unmarked vehicles) and my favorite is the multiple shades / colors of concrete sidewalks. Zero quality control. Zero out of five. Would not recommend.

If you are thinking about building a home with Charter I strongly advise you to find a more reputable builder. We built a home and have had lots of major issues with things in our home to include large cracks in the foundation that are leaking large amounts of water, water leaking in places other than the basement that have caused mold to grow on the walls, poor installation of hardwood floors, sinking tile floor in the master bathroom, roof leaks and many minor issues as well. I would strongly not recommend charter as a reputable builder. Trying to contact someone at charter to address any issues is nearly impossible. They don’t return any phone calls or emails. Save yourself a lot of heart ache and money and find a reputable builder who actually cares about theirs customers to build your dream home.

Building our house with charter was amazing. My wife and I were so excited. During the build we saw tons of contractor vans without any indication as to who they were. No names. Once the house was finished we moved in and were happy. Over a few months things started breaking. Charter came back and "fixed" these problems. Once outside our 1 year LIMITED warranty our sidewalk starting chipping, the drywall charter "fixed" crack again. We have drywall on our floors, sidewalks falling apart after 1.5 years of owning the home. Charter said we are outside of our 1 year warranty and no further action will be taken. Do yourself a favor, find someone else. It's about money for them. You dont matter.

Once settlement occurs, it's a struggle to resolve defects, even when some defects were communicated prior to settlement. The won't touch a thing until 60 days into ownership. So, even though you are initially excited about owning a shiny new home, that excitement quickly fades once you realize you will need to move furniture and other items, as they refuse to repair items before you move. For some items, you have a delay of 11 months. Save yourself some aggravation, any buy a resale home. Then at least you will go into the situation knowing there are issues. Common experiences with Charter Homes include flooded garage, improper exterior drainage, cold air drafts along floorboards, paint on fixtures and housings, dented cabinets, crooked heating vents, and imbalanced heating between rooms (making some rooms too cold or hot for habitation).

Once they sell you that's where the customer service ends. They deny deny deny and when that fails claim ignorance. Horrible sub-par stereotypical big builder. Buyer beware. the problems don't stop after move in, they are disrespectful to current homeowners during adjacent construction, loud, trash everywhere, they will walk all over your property, be ready to pick up cigarette butts, and good luck getting in and out of your driveway, our mail wasn't delivered for days..couldn't figure out why, turns out they were parking in front of our mailbox making it inaccessible. Find a small custom builder, lots of great ones to choose from in Lanc County. I would never buy from Charter again.

Amazing experience! We have built 2 restaurants with them and I wouldn't work with another builder ever! They have the most amazing team of people! They truly made my dreams come true!

The team at Charter made the decision and building process easy for our family. Our builder Pete kept us in the loop every step of the way and we couldn't be happier with our new home. They pay attention to the smallest details, which is really evident in the finished product.

I built with Charter at the beginning of the year. The representative I worked with made them a difficult process easy. She walked us through every step was very attentive. I love our home and highly recommend Charter.

Let's just say that I would never buy another home from Charter Homes again. The product is nice but the finish work for what you pay for is horrible. They sub all of there work out and the finish subs are not good. Contractor grade paint, $2.00 lightbulbs, one towel bar in the bathrooms, including the master bathroom. Fans in the bathrooms are small and will not pull out the steam from the showers. So I have had to upgrade them. Communication with Charter Homes reps is poor and quite frankly I am sick of the excuses. I am not the only person in my plan that has had the same issues. Good Luck if you buy a house from them.

They are more concerned with quantity than quality. Moved in the house in May 2016 and it was a great experience...at first. It was as if as soon as I signed, their whole demeanor changed. They could care less about the warranty they give you and getting back to you in a timely manner after you buy. My door frame cracked after normal use not even within 4 months of living in the house. Even though the warranty covered such damages, they made every excuse in the book not to cover it. Not only did they not cover it, it took them a month to tell me this news after the builder stated it would be fixed 2 weeks prior. They use cheap materials in the house. For example, my kitchen sink had to be repaired two times already because the handle canister is cheap and keeps getting stuck in the on position- no matter no gentle you are with it. As a homeowner with them, they agree to a 30 day and a 1 year after settlement inspection. Not shocked that they completely disregarded the 30 day and will wait until 2017 to see if they even do the 1 year. Will definitely hound them when a year comes along. Keep in mind, it has only been roughly 5 months of occupancy and the house already has problems and communication has been horrible. Don't count on getting a hold of them unless you a buying their house rather than a homeowner already.