Simonton Windows

Their Customer Service is horrible. Hope that you never have a problem that you need to contact them about.

I cannot get sliding door parts. Waited for weeks to find out that I was out of luck. The door components are not of good quality!

I'm currently in the middle of trying to get a window delivered to me from a warranty claim I made in September. I had all new window and doors installed this past summer. Unfortunately one of the new windows developed a crack. I made the claim and then didn't hear from them for awhile. I was going to call and see what was going on. I checked my email and saw I got a "we didn't forget about you" email. I think I got four of those before I got an email saying they were going to deliver it soon, another month or so. I got a call from a freight company saying they couldn't deliver it because I live in a residential area and asked if I could meet the truck somewhere so I could pick it up. Now I was thinking this isn't my responsibility, just get me my window. Anyway I explained to the women named Dee that I actually live next to and across the street form 2 commercial buildings and they both get full size semi truck deliveries all the time. She's said great and that I need to be there to sign for it. I cannot do this because I work when they are going to deliver it. She tells me she will give the driver my cell phone and if I can tell him where to leave it, rather than me having to be there. Great, that works. I then get a call from Dee again on the deliver date telling me she cannot deliver the window because I live in a residential area. She acted like we never talked about this and I was pretty upset when she asked me to meet her driver somewhere. I again explained that I can't do this nor should I have to. She tells me that they will have to take it back to West Virginia and reload it on another truck to get it to me. The call happened on a Monday and she said that Friday or the next Monday it would come..... Surprise! It never showed either day. I wait more days, nothing. I call today and Dee left for the day. The person on the phone gave me to customer service. I explained everything to this lady and she tells me it's not the Simonton's issue but the freight company's...Ahhhhh! I called and left a message with Dee. We'll see what happens next... I will say this I will never, ever, use this company again. All I want is my half of a window, apparently that's too much to ask for.... Oh and the kicker is I was outside my house today on the phone making these calls all while watching a Full Sized semi truck being unloaded right next to my home.

Major quality issues Windows installed in 2004, and >50% have failed window seals, some are rusting! Also, some counter weights have failed, with windows flying closed. Looks like I live in perpetual fog. Contacted Simonton, they are refusing to honor warranty, not calling back, playing games when I call them saying they will call back with a 'warranty specialist' who never calls (shocking!). Called Home Depot, they won't help either, keep referring me to the Simonton. Stay away and don't expect any help when the window seals fail.

I submitted a warranty claim 3 months ago without a email or phone call back. Very frustrated. It is currently -20 degrees in Minnesota and my window is cracked. At least let me know if your going to fix it or not so I can get it fixed.

I own a good sized construction company that installs Windows and siding. These are phenomenal window and the customer service the second to none. We sell a ton of Simonton windows to our customer and I even installed them in my own home.

I have been using Simonton Products for over 5 years and have nothing but great things to say about the quality of these windows. I have been to their facilities and was very impressed with their operation. The products are great and very affordable and the lead time to receive windows, doors or parts is the best out of several manufacturers I have used. I highly recommend Simonton.

Excellent company with wonderful affordable products, we love their easy to understand warranties. Customer service is always friendly and knowledgable.

Alexander Company is a proud dealer of Simonton windows and doors. Simonton manufactures one of the best Vinyl windows in the market and stands behind their warranty. With Simonton you can count on great quality, service, and short lead-time.

We are proud to be partnered with a window company that takes great pride in craftsmanship, delivery schedule attainment and making customers happy!

Great Customer Service, Great Window and Door Products for our customers... We are a Window and Door Dealer in North Texas, "Better Windows & Doors", We recommend this product to all of our customers. Competitive pricing, Appearance and performance of Simonton Windows and Doors is 2nd to none when it comes to Vinyl Windows with High Energy Efficient Glass. betterwindowsonline.cpom

We have been in business doing top quality desings for over 30 years. We haven't found a better vinyl window on the market than a Simonton window. It is the only vinyl window we have used in the past and will be the only one we use in the future. Top quality and customers love the way they look and perform too!