Pollard Windows & Doors

Purchased a full and complete set of doors and windows for new home construction, including the maid door entrance. Windows and doors arrived in two different deliveries. First delivery was packaged, wrapped, and protected. Second shipment came without any protection. We installed the windows and doors. After installing the main door entrance, it would not close properly, misaligned, hinges are loose, and it would not close properly. We contacted the sales person, he met with the directors at the head office and agreed to replace the door completely at no cost. We have been waiting for the new door for six months. After several attempts contacting the company, we always get the same response (waiting or some parts) after six months of waiting, now Pollard is asking for $2,088.35 + HST. We declined to pay the extra money and asked Pollard to either fulfill their commitment to replace the main door, or service and fix the current installed door which is still under warranty. As usual, we are not getting any response from Pollard on any direction, and what the next step is… not to mention, still missing some window screens which we paid but did not receive. Pollard is not giving us any response neither direction on what they are planning to do. I am asking Pollard to stand behind their products quality, and promises, and provide the warranty they promised us when we made the purchase.. and we are asking them to at least answer our phone calls and reply to our emails.

Just had a couple doors replaced by Pollard. I am happy with the service I received and in the future will look to get the rest of my doors replaced by them.

Had no issues and the windows and doors look beautiful thank you. Will definitely use Pollard again in the future.

During a complete house renovation Pollard Windows has been the worst experience we are having, the kind of place that is reaping the rewards of this sudden over population of house Reno’s going on right now in which they believe the customer is of no importance because the next one will come right along , they are everything that is wrong with this industry it’s not only that they can’t provide the product on time it’s also that they will not provide a time frame after you have paid you money, ignored emails for weeks wondering if you will receive anything at all . I know we are in a pandemic but a 5 minute call to give a time frame really? Never again with is place a nightmare

The time when they took my order was pretty much the only process that went smoothly. I ordered a front door system with two side lites and door hardware. The first problem I encountered was with the door hardware (handle and deadbolt) I found out a few days prior to my installation date that they did not receive them. Put in mind that the order was put through almost two and a half months prior to the installation date. No one followed up or even bothered to tell me. Whats frustrating is when I asked them for assistance, I was told multipole times to "just go to Home Depot and get a lock from there" When I finally sourced a lock after spending half a day trying to find something in time for the installation, it turns out that it wasn't the right hardware. I was told that the cutouts would be done on site and low and behold that was not the case. So I scrambled yet again. To top it off, the side lites that were installed were not what we ordered. Now I have to wait several weeks as Pollard is unwilling to put any pressure on their suppliers to fix their mistake. The door also had a couple of minor scratches that were fixed with some touch up paint. The worse part of all this is the unwillingness to make it right for the customer when they were clearly in the wrong. It's a shame. I felt there was no pride in the brand from their people. Im not upset that things went wrong. Im upset because they didn't do anything to make it right Its unfortunate as the door is good quality

Pollard Windows and Doors installed our doors and windows in our new home and we are very pleased with them and would recommend them.