My review of Pinnacle Windows is lengthy, but if you'll take the time to read it, I'm confident you'll be glad you did.
I have been an extremely satisfied customer of Pinnacle Windows (and doors) for 2+ years now. Although it has taken me 2 years to write this review, I never would take it off my 'to-do list' -- primarily because of how pleased I have been. That being said, I am likely the BIGGEST FAN of Pinnacle Windows. I would recommend them to ANYONE, ANYTIME, and ANY DAY. Here's why...
I am self described as a Perfectionist (detail oriented, analytical, organized, etc.). Before I settled on Pinnacle, I did an extensive amount of research on windows and doors, interviewed multiple companies, etc. I truly did my homework. A lot of homework too.
My goal: Replace *every* window and door in our entire home. The home was built in 1992. When all was said and done, I replaced 30 Double Hung Windows, 3 Specialty Windows (Palladium, Circle Top, and Rectangular), and 4 Doors (complete with new door frames). Of note, 2 of the Specialty Windows were quite large.
We purchased Okna Insul-Tec 500 windows. The doors were made by ProVia. All was installed in June, 2017.
Cost (including installation):
-----------------------------------
$16,838 ... 33 Windows (3 of them Specialty)
$12,143 ... 4 Doors (and frames)
Now, in case your wondering, the doors I ordered were ultra-high end. Very. I could have easily chosen much less expensive doors (which would have still been extremely nice and high quality), but the doors I purchased are the ones I genuinely wanted. [hazard of being a perfectionist.]
As for the windows, I would put the Okna brand up against Pella, Anderson, or ??? - any day of the week. Really, I would. The Okna windows are gorgeous, their installation is so perfect that they look like they were installed when the home was originally built (1992), they are well insulated and solidly constructed, and best of all, they are **AS ADVERTISED** on ease of use and cleaning. Even after having them installed for just over 2 years now, they still slide open and closed as easily today as the day they were installed. Furthermore, they slide down and fold inward which makes cleaning a breeze. All locks, slides, and releases work flawlessly. I can not state enough how easy our Okna windows are to operate and clean. My wife would tell you the same.
The windows have a lifetime warranty, and additionally, this warranty transfers to a new owner (should I ever sell the home). How nice is that?!?
Additionally, although energy savings was **NOT** the reason I replaced the windows and doors, I will say that my monthly utility bills have decreased after installation. Our home is 5,400 sq feet (3 levels), so this was an added bonus.
I also need to tell you about Pinnacle Windows as a company. Please read this part closely. It's what I personally feel like set Pinnacle ahead (far ahead) of all others who I spoke with and interviewed.
Mr. Dennis Williams initially came out to our home to show us the product line. Dennis is in no way your typical phony salesman. Not even close. Instead, Dennis is warm, friendly, and NO PRESSURE. Best of all, he is 100% genuine. He knows his product, he knows his competition, and he's willing to give it to you plain and straight. He doesn't try to wow you over by using big buzz words. Instead, he simply talks to you as a regular person and keeps things in laymen's terms. But, if needed, he can explain things in scientific detail as well! Dennis discussed multiple options for us to consider, brought with him several samples, and discussed the benefits and differences of each. He never got rushed and spent as much time with us as we needed. He allowed us the respect to make our own decision and never EVER did we feel any pressure to purchase from him. Never. Not even once. But, after interviewing multiple companies, Dennis easily stood out as our favorite. We liked him, we liked his product line, and we called him back out for a 2nd visit. Of note, Dennis does not live even remotely close to us -- yet he was happy to come back out for a recall visit. We told him that we needed time to review everything, and even after all that, I called Dennis on the phone one night and told him that we had narrowed our choice down between 2 different styles of windows, but were still having trouble deciding. Dennis had the solution: He drove back out to us for a **3rd** time and brought both samples back. When he did that, I was blown away. After that 3rd visit, we were able to easily make our final decision. Of note, Dennis brought with him his pleasant smile and gentle demeanor each and every time he came. Nothing but kindness from that man. Consistently.
The windows were measured and ordered. Because of the size of the order, manufacturing time, and Pinnacle's other existing jobs, it took 6 weeks before installation began. (I was more than happy to wait.)
As for the install, oh my gosh, where do I begin? Steve and Robert came out with a crew of 2 additional men. The were not on time; they were early! They didn't waste time and attacked this job with meticulous precision and detail. Their years of experience and expertise clearly shown as they all 4 worked in unison and just like clockwork. They were very much organized and worked like a well oiled machine. Nothing was rushed - ever. No shortcuts were taken. If something wasn't right about a window frame, they fixed it -- and took the time to fix it well! Their work ethic was so detailed and precise that you would have thought this was *their* home (not mine). Some woodwork on my home had been damaged (weather related), and they repaired it all (no extra charge). Mr. Dennis Williams had previously assured me that would occur (if home damage was found), but when it happened, it was reassuring to see all getting fixed (again, at no extra charge). All windows were installed, caulked and sealed, tested, cleaned, etc.
To further describe how these guys worked, they reminded me of ants. Ants attack a challenge with a can-do/get the job done attitude. They don't stop; they don't tire; they don't complain. They just get it done - no matter how monumental the task may be. As for Steve, Robert and crew, you better believe they not only got the job done, but they got it done WELL. VERY WELL INDEED!!
Now remember that I had 33 windows replaced and 4 doors. There was an additional 2 man crew who came for the door installation, and unbelievably (to me), this entire job was 100% fully completed in only 2 days. Yes, you read that right: 33 Windows; 4 Doors (and frames)....2 days!!! Done.
After installation, the owner of the company Lee phoned me. He wanted to know my satisfaction level and if I had any concerns? After probably 30 minutes on the phone with me (shouting non-stop praises), I think Lee fully understood my extreme level of satisfaction! I have since talked to Lee on a couple of occasions, and he is as nice to me on the phone as the day I initially talked to him.
Last, and certainly not least (not by a long shot), I have to mention who you'll talk to if you ever phone Pinnacle: Nancy. I have had the pleasure of speaking with Nancy on multiple occasions. Like everyone else I've dealt with at Pinnacle, she is 100% First Class! Always a smile (over the phone), always helpful, and always very knowledgeable to answer any questions I have. She too knows their product line, and on the very rare occasion where she did not answer the phone directly, she has always been very quick to return any phone messages I may have left. Trust me, when you phone Pinnacle, you'll like Nancy too!
Pinnacle Windows is a company who genuinely cares about it's customers and who genuinely stands behind the products they sell and install. You need to know/realize this.
Well, if you've stayed with me and read this far, I hope that you'll see my extreme Level of Satisfaction I have for Pinnacle Windows. They are the real deal folks. Replacing windows and doors is a big task, and like me, I know each of you work hard for your money too. You want to be 100% certain that you are making the best decision and getting the best quality windows/doors -- and all at a fair price too. I hope that after reading this review, you'll feel confident with Pinnacle Windows.
Two years after having all installed, I am as happy today as I was the day the windows and doors were initially installed.
Going with Pinnacle Windows (and doors) was truly one of the Best Decisions I've ever made.
Sincerely,
Jeff
Peachtree City, GA
P.S. -- My neighbor next door just replaced all his windows last month. Knowing my level of satisfaction, after interviewing other companies, he too went with Pinnacle. Watching the smile on his face was equally satisfying for me. Yet another Pinnacle Windows satisfied customer!
